347-***-**** adrh1x@r.postjobfree.com

T. MORGAN

Summary of Qualifications

Effectively able to deal with both internal and external clients, with high level of patience, tact, and diplomacy to defuse complications, provide outstanding service, collect accurate information, and resolve conflicts.

Proficient in computer skills; MS Windows, Mac OS, Internet and Office Applications

Proven ability to initiate appropriate action and have a keen sense to quality to detail.

Experienced working with number of problems requiring initiative and good judgement.

Job History

Oct 2018- Present Clerical Associate City of New York Law Department New York, NY

Performing routine administrative duties including photocopying and scanning, answering telephones, managing calendars and maintaining a filing system answer incoming calls; screen and direct calls to appropriate party

Preparing reports, charts, and graphs using Microsoft Word, Excel, and PowerPoint for senior management, Corporation Counsel, Mayor’s Office, and other City and New York State agencies

Perform clerical duties/ data entry

Service of legal documents

Assisting in preparation of files for litigation

Clerical tasks associated with the successful implementation of the juvenile delinquency unit

Jan 2018- Oct. 2018 Clerical Associate City of New York Dept. of Buildings New York, NY

Performing Administrative work, including data entry, organizing and filing division inspections/ records for the Bureau of Enforcement.

Engaging with building inspectors and the public ensuring the operational safety, reliable service and lawful use of vertical transportation devices throughout the City, that include: Elevators, Escalators, Amusement Rides, Personnel Hoists, Dumbwaiters, Material Lifts, Wheelchair lifts, Conveyors, and other related devices.

Contacting Homeowners and Elevator companies via email, telephone and chat to ensure they are complying with the local law

Under supervisor ion perform clerical duties such as data processing, Record and track inspections, Daily reports, verify payment for violations.

July 2016- Jan. 2018 Clerical Associate City of New York Dept. of Consumer Affairs New York, NY

Preforming clerical and related administrative work, including data entry and printing, organizing, copying,

filing division documents and records.

Engaging with the public who call, email, or appear at the agency or appear with requests for information.

Under supervision perform clerical work including routine data processing functions, records, researching,

checking and maintaining records and furnishing information to licensing clients.

Assist applicants with outreach to other city agencies as well as interagency to help resolve issues pertaining

to their license.

Follow all division and agency policies and procedures

Dec. 2015- May 2016 Intake Specialist, Morgan and Morgan P.A. New York, NY

Responsible for assisting clients via phone, email and chat

Work closely with our case control team providing the legal claims of prospective clients for qualification

Collect client information and draft incident summaries.

Update clients verbally and/or via email/chat on their case status as needed

2020- 2021 Sociology, SUNY Empire state college New York, NY 2008-2011 Sociology, Temple University Philadelphia, PA

References upon request

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