Customer Service Store Manager
Resume:
K W A M E
T H O M P S O N
***********@*****.***
Gulfport, Ms 39042
PROFESSIONAL SUMMARY
Motivated Store Manager with 13 years of experience in retail. Recognized for surpassing goals and planned performance, and rewarded with continuous advancement during 13-year career. Successful in driving underperforming stores to achieve top ranking in sales, revenue, and profit.
Motivated Store Manager with more than 13 years of experience in leading all aspects of retail operations including shrink, customer retention, visual merchandising, P&L, and inventory management. Communicates objectives and visions clearly to department managers and drives performance by building customer loyalty. Able to train, mentor, and develop promising staff into effective leaders. SKILLS
Performance optimization Employee training
Staff management Process improvements
Customer service management Loss prevention
Budgeting and cost control Improve performance
Team building and leadership Time management
Operations management Customer service
EXPERIENCE
Store Manager, VF Outlet, Jun 2007 - Dec 2020, Gulfport, Ms Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
Set clear performance expectations for employees and implemented improvement plans to help each reach targets.
Encouraged team-oriented culture with common sales, service, and productivity goals.
Defined clear vision for store to guide operations and continuously develop business with higher profits, more satisfied customers, and greater market share. Evaluated store associates regularly to spot and develop new leadership talent. Held team accountable to policies and procedures with regular monitoring and worked diligently to bring lagging employees up to standards. Taught employees how to connect with customers, build trust, and independently handle routine concerns.
Recognized for excellence in building and motivating management and hourly teams. Met regularly with department leaders to update policies and improve team KT
May 2008
performance.
Advanced store sales position, restructuring departments and modeling customer service techniques to employees.
Crew Leader, Easterling Construction, Aug 2011 - May 2013, Gulfport, Ms Prepared surfaces for insulation application by brushing or spreading on adhesives, cement, and asphalt and by attaching metal pins to surfaces. Installed sheet metal around insulated pipes to protect insulation from weather conditions and physical damage.
Fit, wrapped, stapled, and glued insulating materials to structures or surfaces using hand tools or wires.
Removed old insulation such as asbestos, following safety procedures. Covered and sealed insulated surfaces and access holes with plastic covers, canvas strips, sealants, tape, cement, and asphalt mastic. Added adhesives, cement, and other materials depending on project specifications to prepare surfaces for insulation application.
EDUCATION
High School Diploma
Harrison Central High School - Gulfport, Ms
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