Service Representative Customer

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

MICHELLE

PATTERSON

M

BIRMINGHAM, AL 35218, 205-***-****, *******************@*****.*** Motivated Customer Service Representative focused on delivering quality service. Remains level-headed in issue resolution. Documents problems thoroughly and strives to achieve complete customer satisfaction. Hardworking Customer Service Representative offering excellent customer expectation management and problem resolution skills. Sales and service expert with solid record of exceeding performance targets while maintaining high-quality standards. Knowledgeable about [Type] industry service protocols and best practices. Willing to take on any task to support team and help business succeed. Offers strong SkillS and customer service abilities.

Account updating Record preparation Product promotion Hospitality and accommodation Problem resolution Consultative sales Calm demeanor Positive and professional Appointment scheduling Customer Service Representative January 2020 - April 2021 ATENTO SAN ANTIONO, TX

Documented, researched, and resolved customer service issues. Handled customer inquiries, billing questions, payments, and service requests. Followed up with customers to offer additional support and check resolution satisfaction. Compiled customer feedback to recommend improvements to management. Organized documentation for new sales, warranties, and service program sign-ups. Customer Service Representative May 2021 - July 2021 APPLE ORLANDO, FL

Organized documentation for new sales, warranties, and service program sign-ups. Managed customer calls efficiently in fast-paced call center environment. Compiled customer feedback to recommend improvements to management. Helped improve processes and products by relaying customer feedback. Met inbound customer needs while maintaining strict performance targets. Customer Service Representative August 2021 - October 2021 FEMA SAN ANTIONIO, TX

Identified causes of product malfunctions and credited affected customers. Helped improve processes and products by relaying customer feedback. Referred unresolved customer grievances to designated departments for further investigation. Avoided revenue losses with diligent attention to customers' needs and complaints. Updated records with all interactions and customers transactions. Resolved customer grievances consistently, collaborating with team members to achieve creative solutions. P

EDUCATION

GEROGE WASHINGTON CARVER HIGH SCHOOL, BIRMINGHAM, AL June 1991 COMMUNICATION May 1994

LAWSON STATE COMMUNITY COLLEGE, BIRMINGHAM, AL

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