Customer Service Representative

Work Experience

Allstate Insurance Company of Canada

Senior Business Development Agent August 2011- Present

Developing new business

Maintain existing customers

Handling cash

Preparing deposits

Citifinancial December 2010- Aug. 2011

Branch Assistant Manager

Training of staff

Handling cash

Preparing deposits

Indian Northern Affairs Contract Oct. 2010 – Dec. 2010 Compliance Assistant

Nominal Roll

Intervention

Assessing files to make sure they follow policy

Auditing files

Wells Fargo Financial Corporation 2001 – July 2010

Branch Manager/Mortgage Broker Thunder Bay, Ontario

Provide leadership and guidance to staff

Provide direct loans, mortgages, leasing services and sales finance services to customers

Use personal initiative, strong sales and customer service skills daily

Meet business development and delinquency control objectives while ensuring courteous and efficient service

Apply sound judgement, analysis and investigative abilities to handling creditor applications

Ambitious and results-oriented professional

Sport Check 2001 – Present

Customer Service Representative Thunder Bay, Ontario

Provide assistance to customers by explaining about new technology in hard sporting goods

Involved in direct selling of sporting goods, acquiring top sales for the past few months with repeat customers

Open and close the store by cleaning and setting up displays, Merchandise control

Ability to deal tactfully and professionally with customers in a fast-paced environment

R.A.S. Food Services, Pizza Hut 2000 – 2001

Co- Manager Thunder Bay, Ontario

Interview, hire, and train (potential) employees, Generate employee work schedules

Conduct inventory and stock calculations, Prepare food costs / consumption reports, as well as labour intensive charts/reports to record expenditures

Arrange and set-up computer systems to train management team

Work Experience Continued

Wendy’s Restaurant of Canada 1999 -2000

Assistant General Manager Brampton, Ontario

Interview and hire potential employees; conducting orientation training

Problem solving (i.e. acceleration in daily sales, employee disciplinary action, maintenance of building, equipment and property)

Responsible for evening cash-deposits, preparing the establishment for daily business transactions and securing it at days end

Education

1995-1998,2002

1992-1994

Confederation College

Caribou College

Thunder Bay, Ontario

Kamloops, British Columbia

Business-Marketing Diploma

Business-Accounting

Educated in Marketing Management, Retail Management, Marketing Research, Accounting and Computers

Transferred to Confederation College from this program in 1994. Educated in Managerial Accounting, Financial Accounting, and Income Tax

References

Angelo Tucci Sportchek General Manager 807-***-****

Sean Morriseau Quality Assurance Officer 807-***-****

Susan Takahashi Bank of Nova Scotia 416-***-****

Contact this candidate