LAUREN WILKINS

**** ******* **** ***.***

Houston,TX 77099

346-***-****

adrgzs@r.postjobfree.com

Objective

Seeking for Customer Service Representative position to utilize my communication skills, phone handling skills, and conflict resolution abilities follow-through customer cases in a timely manner.

Special Skills

Proficient typing skills

Willingness to learn

Strong work ethic

Customer service /Telephone etiquette

Active listener

Time management

Interpersonal skills

Experience

Continuum Global Solutions

September 2021-Current

Processing all correspondences with adherence with the Health Insurance Portability and Accountability Act (HIPAA) guidelines.

Navigating through ASD, CMS, e policies and rumba

Providing information about copays, and claims reimbursements .

Communicate with members in a professional manner.

Apple warehouse -Screening Department

September 2020-January 2021

Examine phones through the SAP system to make sure the serial number and model number is correct .

Allied Universal,Houston, TX –

September 2019-July 2020

Inspecting and patrolling ABC 13 premises regularly.

Monitoring surveillance cameras and reporting suspicious behavior.

Whataburger, Houston, TX- Team Member

June 2017-May2020

●Obtain cash or card payments from numerous customers.

●Complete daily duties to enhance working skills

Education

King Academy School of Excellence, Sheldon ISD- High School Diploma

August 2019- February 2020

●Business Information Management

●Professional Communication

●ROTC

AWARDS

● Promoted to Senior Airman in ROTC

●Community service

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