Customer Service Representative
Resume:
LAUREN WILKINS
Houston,TX 77099
***.********@*****.***
Objective
Seeking for Customer Service Representative position to utilize my communication skills, phone handling skills, and conflict resolution abilities follow-through customer cases in a timely manner.
Special Skills
Proficient typing skills
Willingness to learn
Strong work ethic
Customer service /Telephone etiquette
Active listener
Time management
Interpersonal skills
Experience
Continuum Global Solutions
September 2021-Current
Processing all correspondences with adherence with the Health Insurance Portability and Accountability Act (HIPAA) guidelines.
Navigating through ASD, CMS, e policies and rumba
Providing information about copays, and claims reimbursements .
Communicate with members in a professional manner.
Apple warehouse -Screening Department
September 2020-January 2021
Examine phones through the SAP system to make sure the serial number and model number is correct .
Allied Universal,Houston, TX –
September 2019-July 2020
Inspecting and patrolling ABC 13 premises regularly.
Monitoring surveillance cameras and reporting suspicious behavior.
Whataburger, Houston, TX- Team Member
June 2017-May2020
●Obtain cash or card payments from numerous customers.
●Complete daily duties to enhance working skills
Education
King Academy School of Excellence, Sheldon ISD- High School Diploma
August 2019- February 2020
●Business Information Management
●Professional Communication
●ROTC
AWARDS
● Promoted to Senior Airman in ROTC
●Community service
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