Support Agent Admissions Advisor
Resume:
Grand Rapids, MI *****
Phone 616-***-****
E-mail: ***************@******.***
Tawanna Carlette Harris
Objective
Multi-faceted individual with a broad business perspective developed from holding positions in a wide range of functions, including Marketing, Sales, Public Relations, Customer Service and Facility Management. Experience in building collaborative relationships and leading business development activities. Extensive experience in leading process improvement initiatives, implementation and tracking.
Functional summary
Marketing, Sales and Public Relations
Developed and led marketing and promotional initiatives
Generate participant leads and manage relationships with existing and current participants.
Developed a comprehensive fundraising process and led all associated activities.
Developed and managed online events via email and bi-monthly eNewsletter.
Edited and monitored organizations web pages.
Leadership and Management
Developed and led monthly luncheons.
Provided leadership to volunteers.
Processed and managed operational budgets.
Project and Event Management
Developed, managed and monitored projects.
Developed processes to effectively manage events and projects.
Responsible for the continuous improvement of projects and event administration processes.
Training and Organizational Development
Participated in organizational redesign, training, and team development activities.
Facilitated diversity training, team building and supervisory coaching initiatives.
Developed and facilitated continuous improvement initiatives .
Managed all contractual training relationships.
Partnered with external resources to deliver unique training opportunities.
Employment
March 2022 - Present Meijer Pharmacy Service Center Remote
Pharmacy Technician
●Processed Prescriptions for Meijer’s Illinois Pharmacies.
●Utilized computer systems to maintain patient profiles and insurance.
●Checked Prescriptions dosage and accuracy.
●Worked on state licensure for certification.
November 2017-Present Self-employed Virtual
Blogger
●Content creator for my two You-Tube channels.
●Freelance blogger
May 2015-October 2017 Hilton Worldwide Virtual
Reservation Sales Specialist
●Provided customer service support to Hilton Worldwide customers.
●Provided sales support to Hilton Worldwide customers.
April 2013 –May 2015 Cooper Corporation Zeeland, MI
Technical Support Agent
●Provided technical support to Microsoft Xbox customers.
September 2012 -March 2013 Value City Furniture Grand Rapids,MI
Home Furnishings Consultant
●Sold Furniture for Value City Furniture's Grand Rapids store.
●100% Commission – based sales
December 2010 to January 2012 Macy's Grand Rapids, MI
Sales Associate
●Sold Mens' Fragrances at Macy's
January 2007 to February 2008 University of Phoenix Troy, MI
Admissions Advisor
●Recruited students for graduate and undergraduate programs by calling on prospective students, disseminating University course information and enrolling students. Verified enrollment statuses and ensured students who were eligible for admission.
September 2006 to June 2009 P.E.S.G Caledonia, MI
Substitute Teacher
●Provided teaching support to Grand Rapids Public Schools. Worked with Elementary students Pre - K to Fourth grade.
January 2001 to July 2002 Aquinas College Grand Rapids, MI
Administrative Associate
●Developed processes to effective manage responsibilities of both organizations. Edited and monitored organizations web pages. Transcribed, typed and processed documents for Executive Director and Project Managers. Coordinated and supported activities for both organizations. Provided administrative support functions to Executive Director and Project Managers.
July 2002 to January 2005 Aquinas College Grand Rapids, MI
Program Manager
●Developed, managed and monitored projects. Responsible for the continuous improvement of projects and event administration processes. Facilitated diversity training, team building and supervisory coaching initiatives. Managed all contractual training relationships. Partnered with external resources to deliver unique training opportunities. Participated in organizational redesign, training and team development activities. Developed and led monthly luncheons. Provided leadership to volunteers. Processed and managed organizational budget.
Education
September 2005 to June 2008 University of Phoenix Grand Rapids, MI
Masters of Science in Business Administration
September 1998 to May 2003 Davenport University Grand Rapids, MI
Bachelor of Science in Business Administration
Community Involvement
2003 Leadership Grand Rapids Graduate
2002 United Way Project Blueprint Graduate
Jun 2003 to Aug 2003 Human Resources Internship at Aquinas College
Dec 2004 to Feb 2004 Human Resources Internship at Butterball Farms
References are available upon request
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