Experience Specialist Assistant Manager

WORK EXPERIENCE

EDUCATION

C L I E NT CARE S P E C I A L I S T

Ian Bingham

Cell: 208-***-****

Email Address: ************@*****.***

Address: ***** *. ***** **** **. Boise, ID

MANAGER CLIENT FOCUS

Citi Bank Apr. 2013 to present

- Reconciling financial accounts

- Provide managerial assistance with clients

- Handling client and employee disputes

- Departmental trainer

- Departmental subject matter expert

CUSTOMER EXPERIENCE SPECIALIST

Citi Bank Sept 2003 to Apr. 2013

- Negotiating payment plans with clients

- De-escalation of situations involving dissatisfied customers

- Troubleshooting and guiding customers through company site for product and services

- Ensuring strict adherence to federal regulations ASSISTANT MANAGER

Anchor Blue May 2000 to May 2001

- Collaborate with other teammates to improve

overall customer service

- Evaluated staff based on performance based

metrics

- Provided staff financial goals and sales targets ASSISTANT MANAGER

Foot Locker June 1996 to May 2000

- Responsible for recruiting, interviewing, hiring, and disciplinary action with staff members

- Training and ongoing marketing education

- Created advertising campaigns to attract new

customers

- Attended from 2008 to current

BOISE STATE UNIVERSITY

Perusing Bachelors in Health Administration

SKILLS AND QUALIFICATIONS

- Fluent in English and Spanish

- Adaptable to various work environments

- Proficient at conflict resolution

- Ability to problem solve quickly

- Skilled manager and mentor

- Microsoft Word

- Microsoft Outlook

- Familiar in skip tracing and investigation skills

- Attended from 1997 to 2000

SHASTA COLLEGE

General Education

Contact this candidate