Lina Abdella

Brooklyn Center, MN *****

651-***-****

SUMMARY

Health Information Professional with a talent for analyzing problems, developing and simplifying procedures, and finding innovative solutions. Demonstrated ability to work effectively with persons from other cultures and all walks of life, and multilingual in English and Oromo.

SKILLS PROFILE

CPT Coding Medical Terminology

ICD-10-CM diagnosis and procedure coding experience Quantum Encoder

ICD-10-CM Guidelines 3M Encoder

CPT and HCPCS level I & II codes and guidelines Microsoft Office and Outlook

DRG Grouping Microsoft Excel and PowerPoint

Skilled with SAS, and APACHE statistical software

EDUCATION

Health Information Technician Associate of Science Degree March 2021

Rasmussen University – Brooklyn Park, MN

RHIT eligible

EMPLOYMENT EXPERIENCE

Customer Service Representative / Call Center October 2017 – Present

Fairview University of Minnesota Medical Center USA

Answer incoming calls from patients and enter patient orders in the computer system.

Manage and resolve patient complaints and identify their issues to supervisors.

Student Ambassador April 2019-March 2020

Rasmussen College, Brooklyn Park, USA

Greet students, staff and community members in-person and on the phone.

Create forms for use in the classroom and make copies for student orientations.

Outreach to potential students to confirm their attendance for mandatory testing.

Maintain cleanliness of the front desk, computer labs, and classrooms.

Cashier June 2014 – May 2017

Sun Food

Conducted payment transactions with customers.

Handled exchanges and returns.

Checked in inventory and verified shipment orders.

Assisted customers in finding merchandise.

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