Front Desk Service Representative
Resume:
Lina Abdella
Brooklyn Center, MN *****
SUMMARY
Health Information Professional with a talent for analyzing problems, developing and simplifying procedures, and finding innovative solutions. Demonstrated ability to work effectively with persons from other cultures and all walks of life, and multilingual in English and Oromo.
SKILLS PROFILE
CPT Coding Medical Terminology
ICD-10-CM diagnosis and procedure coding experience Quantum Encoder
ICD-10-CM Guidelines 3M Encoder
CPT and HCPCS level I & II codes and guidelines Microsoft Office and Outlook
DRG Grouping Microsoft Excel and PowerPoint
Skilled with SAS, and APACHE statistical software
EDUCATION
Health Information Technician Associate of Science Degree March 2021
Rasmussen University – Brooklyn Park, MN
RHIT eligible
EMPLOYMENT EXPERIENCE
Customer Service Representative / Call Center October 2017 – Present
Fairview University of Minnesota Medical Center USA
Answer incoming calls from patients and enter patient orders in the computer system.
Manage and resolve patient complaints and identify their issues to supervisors.
Student Ambassador April 2019-March 2020
Rasmussen College, Brooklyn Park, USA
Greet students, staff and community members in-person and on the phone.
Create forms for use in the classroom and make copies for student orientations.
Outreach to potential students to confirm their attendance for mandatory testing.
Maintain cleanliness of the front desk, computer labs, and classrooms.
Cashier June 2014 – May 2017
Sun Food
Conducted payment transactions with customers.
Handled exchanges and returns.
Checked in inventory and verified shipment orders.
Assisted customers in finding merchandise.
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