Computer Technician Customer Service

Donald Supplee

Sicklerville, NJ 856-***-**** ****.*******@*****.***

PROFESSIONAL SUMMARY

Forward-thinking IT professional, highly motivated and productive in team environments as well as independently. Proven customer service abilities; developing a solid rapport with customers; gaining an understanding of and meeting their needs. Currently enrolled in curriculum at an accredited technical institute. In pursuit of multiple industry certifications. Seeking employment that will allow the opportunity to utilize skill set.

●Troubleshooting

●Prioritization

●Multitasking

●Malware Identification

●High Adaptability

●Problem Solving

●Windows 10/Linux

●Microsoft Word

●Microsoft Excel

●Effective Communication

●Customer Service

●Malware Identification

PROFESSIONAL EXPERIENCE

(Hands-On)

●Completed Agilant’s training program which consisted of Customer Service and Chromebook repair

●Experience disassembling and reassembling computers (desktop & laptop)

●Scan bins on a pod to confirm item count, accuracy of documentation, and delivery destination

●Operated cash register to finalize transaction, process returns, and various other payments.

●Organize packages in truck by leaving few gaps in a wall formation. Ensured items remained undamaged.

(Customer Service & Leadership)

●Deliver Amazon packages safely and according to specified customer instructions

●Served as a point-of-contact for customer inquires about store products and their location

●Provided a pleasant experience for shoppers by engaging in small-talk and helpful interactions

●Utilized social skills and the ability to connect with others to provide positive instruction to teens

●Used effective listening and communication techniques to minimize issues.

Amazon Delivery Driver

Lasmile Logistics, DSP (Amazon)

Bellmawr, NJ

9/2020 – Present

Leader

St. Matthews Baptist Church Williamstown, NJ

9/2013 - Present

Office Assistant

Job Corps Training Center

Bronx, NY

7/2017 – 1/2018

Inbound Receiver

Amazon Fufillment Center ABE8 Florence, NJ

10/2017 – 1-2018

ICQA Associate

Amazon Fufillment Center EWR4 Robbinsville, NJ

2/2017 – 7/2017

Cashier

ShopRite Supermarkets, Inc. Blackwood, NJ

2/2016 – 12/2016

EDUCATION AND CERTIFICATIONS

CompTIA A+ 1001 Certified 2020

Information Technology Security Administration MyComputerCareer Raleigh, NC In Progress

Agilant Solutions Inc. Certification of Completion Job Corps Training Center Bronx, NY 2019

Associate in Psychology Camden County College Blackwood, NJ 2015

Contact this candidate