Center Representative Data Entry

CHAITRA JOHNSON

**** **** ****** ** **, Fort Worth, tx 469-***-**** *****************@*****.***

SUMMARY

To obtain an exciting and rewarding career opportunity, that offers growth within the company, a highly motivated fast learner who is able to effectively deliver results.

SKILLS

Ability to successfully complete work with little or no supervision

Productive worker with strong work ethic

Customer service experience

Ability to Multitask

Strong verbal and communication skills

Ability to handle multiple calls 30-40

Ability to type 40 to 50 words per minute

Written correspondence

Computer skills- proficient with Microsoft word, Access database, Excel, Outlook, and Power point.

Creative and critical thinking skills

EXPERIENCE

Contact center representative Pacific Dental Services 469-***-**** October 2019-March 2021

Answering incoming calls, responding to emails and following up with patients

Scheduling, rescheduling, confirming and canceling up to 200+ appointments per day

Assisting patients with finding dental offices in network

Documenting and completing call logs and reports

Processing payments

Document Scanner, Contego 817-***-**** March 2018- August 2019

Prepare documents for scanning, data entry and indexing

Scanning, verifying and uploading documents into databases

Perform clerical functions of scanning, maintaining, and retrieving of all records and work files

Scan and check e-billings and manual billings for errors in billing processes.

Organizes original documents to be re-filed

Call Center Representative, Dialog Direct/Blue Cross Blue Shield 817-***-**** January 2016 – March 2018

Responded to 75-100 inbound calls per day in high call volume environment

Placed outbound follow-up calls to sales leads and persuading potential customers to complete and submit an application

Manage and update customer databases with the status of each customer

Resolved problems by clarifying issues, researching and exploring answers and alternative solutions, & escalating unresolved problems.

Inbound/Outbound Call Center Representative Maximus Federal Services 817-***-**** May 2014-November 2016

Manage filing, mailing, correspondence and other management tasks

Document all call information according to standard operating procedures.

Fulfilled requests by clarifying desired information, completing transactions, forwarding requests, etc.

EDUCATION

2011-2014

Diploma Received, Lamar High School

2014-2015

Prairie View, Texas – Intro to Business & Marketing

2016-Present

University Of North Texas

Reference

Upon Request

Contact this candidate