Customer Service Cargo Agent

Jayden Moore

281-***-**** *****************@*****.***

WORK EXPERIENCE

HEB — In Store Shopper/Stocker

Ross — Stocker

United SM Cargo — Cargo Agent

**/**** ** *******, *******, TX

- Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location as needed

- Provides superior customer service by phone when reviewing orders with Customers; suggests items for substitute as needed; answers product-related questions, locates products, and helps Customers as needed

- Packages / transports/ loads groceries, merchandise from the Store to customer's vehicle

- Minimizes shrink through careful handling of product

- Achieves productivity standards

- Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, to retrieve orders for customers, and to review customer order and communicate changes and or adjust order with the customer

- Work with Customers and stay attentive to their needs

- Work a exible schedule, based on business needs

- Constantly* reach at waist, grasp

- Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms

- Occasionally be exposed to cold conditions, wet conditions, and loud noises

- Occasionally reach at overhead, reach at oor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform ne motor movements

- Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs 05/2020 to 01/2021, Houston

Responsible for stocking merchandise everywhere throughout the store . We receive and distribute merchandise throughout the store, displaying it in accordance with procedure, and take inventory of stock regularly. Also responsible for performing customer service duties.

10/2019 to 1/2020, Houston, TX

managing shipments from acceptance to nal delivery in a warehouse environment; Break down; cargo arriving from worldwide points while keeping accurate record of shipment detail; Stage cargo for outgoing ights and ensuring shipments comply with all domestic and international requirement;. Sort and process priority postal products in a time Potbelly — Team Member / Cashier

Smoothie King — Team Member / Cashier

Fuddruckers — Utility / Busser

Burger King — Cashier

critical environment; Conduct critical face-to-face service functions with both internal and external customers; Perform the required duties with safety and quality as the top priority. 04/2019 to 10/2019, Houston, TX

- Provide great customer service

- Restock items

- Answer the phone in a respectful manner

- Keep my area neat and sanitized

- Complying with health and food safety standards

08/2018 to 12/2018, Houston, TX

-Made fresh fruit blended smoothies

- Restock powders frequently

- Swept and mop every hour

- Took out trash at the end of my shift

- Cleaned restroom and restocked

- Unpack deliveries

- Sanitize the whole store & washed down all the glass windows

- Made sales every $5 Friday

- Welcome/Greet customers in and out

04/2018 to 08/2018, Houston,TX

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Completed routine and deep cleaning procedures on machinery

- Mixed and used cleaning solutions in appropriate ratios

- Maintained cleaned, organize and fully stocked work are for maximum e ciency

- Follow daily maintenance list to keep work areas operating e ciency

- Gathered and removed trash

- Stock the condiments

- Sanitized every table after the customer

- Sweep, mopped and sanitized the restroom

04/2017 to 07/2017, Houston, TX

EDUCATION

Premiere High School — High School Diploma

- Prepared food and drink orders

- Answer questions about the menu

- Provide excellent customer service

- Maintained a cleanly working environment

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