Customer Service Representative

Elizabeth Figliulo

*** *. ****** ******

Mackinaw, IL 61755

309-***-****, *****************@*****.***

● Display a sense of urgency, patience, and results oriented leadership

● Lead a team of high performing employees

● Demonstrated success in leveraging technical expertise and customer service.

● Strong work ethic with a professional, positive attitude

● Creative problem-solving, analytical and decision-making skills

● Builds loyal relationships

● Process excellence while working in a face paced environment

● Effective problem solver, mathematical aptitude

● Understands the big picture and embraces role, team player

● Excellent verbal and written communication skills

● Computer knowledgeable, Microsoft Excel, Word, and Power-Point

● Employs good safety procedures and adheres to company guidelines Professional Experience

Hollywood Pro Sound & Cinema 2021-2022

Sacramento, CA

Home theatre and commercial audio/visual design and installation. Customer Service Representative

This a 1099 contractor position. Acted as a liaison, provided product/services information and resolved any emerging problems that a customer might face with accuracy and efficiency. Effectively deescalated situations and provided appropriate and patient assistance and support. Put myself in the customers’ shoes and advocated for them when necessary. Confident at troubleshooting and investigating to resolve customer complaints. The target was to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Serviced the assigned expectation of hours and days including weekends and holidays. Collaborated with and reported any issues to other colleagues to improve customer service.

Circle K Stores, Inc. 2020-2021

Bloomington, IL

An international chain of convenience stores, owned by the Canadian multinational Alimentation Couche-Tard.

Assistant Manager

Assisted oversight of store operations. Trained all employees, ensuring that customer service, site image and marketing execution met company standards. Trained all employees on safety procedures and promoted safety awareness. Evaluated and developed specific action plans to address the needs of the site in order to reach the desired objectives. Budgeted P&L lines, as well as understood and managed merchandise margins. Worked with a minimum of direction and supervision. Implemented non-discriminatory related management skills while hiring, training, counseling, and motivating employees. Developed positive and professional relationships with all suppliers. Communicated in writing and verbally with external customers, proofing for clarity. Identified potential process improvement plans.

Self Employed

Joliet, IL 2019-2020

Transcriptionist

Transcription of audio or video files of various lengths with a high degree of accuracy and within a reasonable timeframe according to specific style guides. This was a 1099 contractor position, compensated on a per word or per page basis. As an independent contractor, I would submit invoices for the work I completed and paid via direct deposit. Typing speed of at least 65 words per minute. Have a home office with access to a consistent and reliable high-speed wired Ethernet internet connection using a Windows-based PC able to boot into Windows 8 or higher, have a full copy of Microsoft Word 2013 and Office 365. Own USB foot pedal. Louis Family Restaurant

Joliet, IL 2017-2019

Server

Served food and beverages while maintaining high quality table service to over 100+ customers daily. Ensured proper presentation and preparation of food products and beverages in an appealing way. Organized large party reservations and special requests efficiently and accurately. Big Apple Pancake House

Joliet, IL 2014-2017

Server

Responsible for waiting on customers in a timely fashion and all necessary side work. Service was the primary responsibility. A friendly, positive, and courteous attitude toward customer and co-worker was necessary.

Caption and Subtitle Servives

Joliet, IL 2011-2014

Broadcast Captioner

Closed Captioning, SDH,and Broadcast Captions. English subtitle and Closed Caption editor with experience for the TV and Movie industry. Understanding of closed captioning, SDH and subtitling, and their common failures and technical challenges. Post production captioning and importing of script.

Education

Joliet Junior College, Joliet, IL

Business 2014-2017

Proficient in the use of:

● Microsoft Excel, Word, and Power-Point

● Reference: Danita Martini, President, Hollywood Pros, 619-***-****, ********@*****.***

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