Sales Associate Customer Service

Kelley Ketchen

*** ****** ****** #*** **** Boston, MA 02128 617-***-**** *************@*****.***

Customer Care / Sales and Art Professional

Customer Service / Sales oriented professional with the ability to work as a creative team member in addition to being a strong independent worker. Strong interpersonal skills. Thrives in fast-paced environments.

Works well with co-workers and supervisors on all levels. Core skills include:

Supervisory Roles

Loss Prevention

Cash Register

Cash Office Experience

Up Selling

Visual Presentation

Training & Development

Schedule Management

Physical Inventory

Key Skills and Achievements

Customer Service

Net merchandise sales and revenue for Sears $62,815 for the month of December, YTD $474,477

Credit margin $304 for the month of December, YTD $2,706

YTD credit applications for the store 137.04% to goal

Goal for store for the Shop Your Way Rewards Program 30%, 27.13% for December, YTD 16.91%

PA (Protection Agreements) goal for the store 65%, Best of Blue 1.00%, YTD $23,879

PA parity at +2.65 for December, YTD +4.13

SPP revenues for December $172, YTD $1,238

Install revenues for December $140, YTD $1,744

SPH goal for store 80%+, Best of Blue 125%, YTD goal $305.41 for December, actual $336.24

Accessories attachment goal 40% for store, 45% for Best of Blue, YTD 55.9%

CSAT-STAR rating (individual customer service rating) 85.7% for the month of December, YTD 87.4%

Continuously met and exceeded performance expectations and goals.

Recognized and awarded for time management and customer service skills.

Executed efficient Point of Sale procedures while adhering to loss prevention standards

Merchandising / Inventory Management / Shipping & Receiving

Trained, coached and developed new associates on shipping & receiving procedures.

Managed inventory for replenishment while driving sales.

Gained confidence and respect from peers, supervisors and customers.

Work History

Sales Associate, Old Town Trolley, Boston, MA 2019-2019

Sales Associate, DSW, BOSTON, MA 2018-2018

Photographer, Picture People, Boston, MA 2017-2017

Photographer, New England Aquarium, Boston, MA 2017-2017

Consultative Sales Associate, SEARS, Hanover, MA 2009-2012

Consultative Sales Associate, HOME DEPOT, Rockland, MA 2003-2008

Sales Associate, FILENE’S, Hanover, MA 2001-2003

Education

Bachelor of Arts in Fine Art, December 2016, University of Massachusetts, Boston, MA

Certificate Insurance Billing Specialist, May 2011, Massasoit Community College, Brockton, MA

AMBA- Certified Medical Reimbursement Specialist-June 2011, Online Certification

Certificate, Dental Assistant-May 2008, Massasoit Community College, Canton, MA

Associate of Arts and Graphic Design, May 2003, Massasoit Community College, Canton, MA

CPR Certification, American Heart Association, January 2011

Dental Assistant National Board (DANB) CDA-January 2008 (inactive)

Phi Theta Kappa- Inducted in 2000, GPA 3.5+

Nurse’s Assistant/Home Health Aide May-1997 (inactive), American Red Cross, Brockton, MA

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