Service Representative Customer

PROFESSIONAL EXPERIENCE

Falcon Last Mile (Courier Service) – Driver

**/**** - ******* - *******, **.

●100+ deliveries per day sort and organize for Amazon orders.

●Regularly maintaining a rigorous, efficient, and prompt workflow.

●Driving a variety of heavy vehicles for 10+ hours per day.

Allied Universal (Security services) – Senior Lead Security Officer

07/2019 - Present - Vacaville, CA.

Client: Genentech/Roche Biotechnology

●Intervened in 15 security related incidents and confidently followed protocol.

●Maintaining a constant level of surveillance and alertness at all times.

●Proficiency with B.A.S surveillance systems and following post orders.

●Badging and surveillance dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone and/or radio.

●Global Security Operation Center (GSOC) monitoring and dispatch incident responses and provide assistance to client employees, vendors, and guests.

Pacific Cycle (Bicycle Retailer) – Customer Service Representative

07/2018 - 07/2019 - Vacaville, CA.

●Completed audit for products from containers and ensured tracking of delivery.

●Prepared product reports by collecting and analyzing customer information.

●Maintained customer records by updating account details in company software.

EDUCATION

Vanden High School – Fairfield, CA

TECHNICAL KNOWLEDGE

MAC proficient, WPM-35, Vision Phone, ORACLE, Workday, Microsoft Office

CERTIFICATIONS

Guard Card License: 6439305, Expires 5/31/2023

SKILLS

Professionalism - Promptness - Diligence - Strong work ethic - Quick learner - Vigilant

CORE COMPETENCIES

Decision Making - Communication - Teamwork and Collaboration - Planning and Prioritizing - Achieving Results

VOLUNTEER WORK

Christian Fellowship Church

02/2019 - 03/2020 - Fairfield, CA.

●Assisted in food distribution for the homeless population in Solano County.

●Distributed essential supplies for vulnerable community members.

●Collaborated with community leaders on neighborhood clean up efforts.

●Participated in tsunami relief efforts to gather clothing, water, and canned goods to ship to the South Pacific.

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