Service Representative Customer
Resume:
CHRISTINE SOLIS
San Antonio, TX 78221
Phone: 210-***-****
Alt Phone: 210-***-****
Email: ******************@*****.***
www.linkedin.com/in/christine-s-735947157
Objective
To obtain a clerical or customer service position. Ability Summary Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints.
Ability Summary
Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. 04/2021 - Current Member Service Representative
Media Riders INC,, None Selected
Member Service Representative Assist members by telephone with provider changes, ordering new member ID cards, locating a provider in a convenient area for members, assist in setting appointments if necessary and directing them to the necessary department if further assistance is needed.
05/2019 - 07/2020 Customer Service Representative II, Customer Servi
, San Antonio, TX
Customer service Representative Answer phones, take orders, conduct product inventory, help customers check out when orders are complete, take payments online. 05/2019 - 07/2020 Customer Service Representative II, Customer Service Representatives St. Michael's Herbs, San Antonio, TX
Customer service Representative Answer phones, take orders, conduct product inventory, help customers check out when orders are complete, take payments online. 11/2017 - 12/2017 FEMA Agent, Customer Service Representatives Randstad, San Antonio, TX
Assisted Disaster Survivors who seek assistance through FEMA with Disaster Relief assistance, completed intake, provided other resources available, provided status updates and assisted clients with personal information changes 11/2017 - 12/2017 Agent, Customer Service Representatives FEMA,, None Selected
11/2013 - 10/2017 Customer Service Representative, Customer Service Randstad, San Antonio, TX
San Antonio, TX Assisted Disaster Survivors who seek assistance through FEMA with Disaster Relief assistance, completed intake, provided other resources available, provided status updates and assisted clients with personal information changes 11/2013 - 10/2017 Customer Service Representative, Customer Service Representatives
11/2013 - 10/2017 Customer Service Representative, Customer Service Representatives La India Herbolaria, San Antonio, TX
Assisted customers with store purchase online, instore or by telephone. • Performed customer service surveys • Answered general questions • Provided policy and service information • Assisted customers with a warm and professional attitude 09/2010 - 10/2013 Customer Service Representative, Customer Service Representatives Atento, San Antonio, TX
Employment History
Assisted customers by telephone with bank balance inquiries, address or Phone number changes, ordered new cards when needed.
09/2010 - 10/2013 Customer Service Representative, Customer Service La India Herbolaria, San Antonio, TX
San Antonio, TX Assisted customers with store purchase online, instore or by telephone. • Performed customer service surveys • Answered general questions • Provided policy and service information • Assisted customers with a warm and professional attitude 09/2010 - 10/2013 Customer Service Representative, Customer Service Representatives
08/2010 - 10/2010 Telephone Service Representative Contact U.S. Teleservices, SAN ANTONIO, TX
Provide Quality and accurate service to customers and non- customers. Effectively work with customers to resolve their issues and retain the customer relationship. Respond to general information inquiries. Make monetary refunds within established guidelines. Miscellaneous duties as assigned.
05/2010 - 09/2010 Case Manager, Claims Examiners, Property and Casualty Insurance The Law Office of Ed Goldner, San Antonio, TX
• Managed client records • Performed customer service surveys • Performed data entry for customer information
05/2010 - 09/2010 Case Manager, Claims Examiners, Property and Casua Atento, San Antonio, TX
San Antonio, TX Assisted customers by telephone with bank balance inquiries, address or Phone number changes, ordered new cards when needed. 05/2010 - 09/2010 Case Manager, Claims Examiners, Property and Casualty Insurance The Law Office of Ed Goldner, San Antonio, TX • Managed client records • Performed customer service surveys • Performed data entry for customer information 05/2010 - 08/2010 Customer Service Representative
Nucomm, International, SAN ANTONIO, TX
Assisted Customers by troubleshooting system with customer on the phone. Collected payments, setup payment arrangements with customers. Updated and upgraded services as requested by customer.
12/2006 - 02/2009 Kitchen Helper
The Marianist Province of the U.S., SAN ANTONIO, TX Assist cook in meal preparation. Took inventory. Prepared orders to replenish supplies as needed. Ensure that all products are fresh. check in all deliveries and ensure that all orders are complete and accurate.
08/2006 - 10/2006 Member service Representative
Leading edge Personnel, SAN ANTONIO, TX
Provided information to Community First Health Plan members. Verified insurance benefits for Chip and Medicaid Program. Completed PCP changes, provided members with pcp information. Educated members on services and health plan benefits. Dealt discreetly with serious and complex matters with utmost confidentiality. 12/2002 - 04/2003 Case Manager
The Law Office Of Ed Goldner, SAN ANTONIO, TX
Compiled and maintained records of office service and transactions. Greeted clients and visitors and ascertain nature of business and referred to proper personnel. Scheduled appointments and kept supervisor informed on upcoming appointments and meetings. Ordered medical records to support clients disability claims. Aides in all efforts aimed to providing services to clients.
12/2000 - 08/2002 Core Service Specialist
Motivation Education & Training, Inc., SAN ANTONIO, TX Greeted clients and visitors . Completed client intake to determine eligibility. Scheduled appointments with clients. Provides supportive services to clients. 03/1998 - 05/1999 Mail Clerk
Parent Child Inc, SAN ANTONIO, TX
Sorted mail according to type and destination. Distributed and collected mail. Kept records of registered mail. Responsible for all office duties and daily operations of the mail room.
01/1997 General High School Curriculum
High School Equivalency Diploma
Brackenridge High School, San Antonio, TX
01/1997 Edgewood Isd
High School Diploma
Brackenridge High School, San Antonio, TX
Education History
GED
Edgewood ISD
Occupational Licenses, Certificates and Training
Detailed References
Valerie Garcia
San Antonio, TX 78211
*******************@*****.***
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