Louis Jones

Server

Richmond, VA *****

adrguv@r.postjobfree.com

+1-804-***-****

To obtain a position that will allow me the opportunity to utilize previously learned skills and abilities. Willing to relocate to: Danville, VA

Work Experience

General Utility Worker

Aramark Chili's - Richmond, VA

July 2021 to Present

Sales Associate

Target Co - Richmond, VA

October 2016 to July 2018

Customer service,stock clerk

Server

Boka Grill and Restaurant - Richmond, VA

July 2015 to March 2016

23225

• Engaged customers to create pleasant dining environment while simultaneously ensuring prompt and attentive service

• Continually monitored customer satisfaction levels and acted quickly to rectify perceived or stated issues or concerns

Crew Member

McDonald's Restaurant - Richmond, VA

May 2015 to July 2015

23225

• Modeled knowledge of health and safety regulations and procedures

• Practiced powerful customer service skills and the ability to problem solve

• Created and maintained a clean and safe environment, ensured that assigned areas followed company guidelines and expectations

Server/Cashier

Vinny's Italian Restaurant - Richmond, VA

March 2011 to April 2015

23225

• Professionally and promptly responded to any customer concerns or complaints; initiated and cultivated appropriate relationships with customers

• Greeted guests, announced daily specials, and ensured that all customer requests were accurate

• Demonstrated knowledge of digital order taking process while simultaneously developing relationships with returning customers

Server/Cashier

Hilton Garden Inn - Richmond, VA

February 2009 to March 2011

23219

• Ensured customer satisfaction by providing and promoting excellent customer service

• Demonstrated dependability and showed sense of urgency about getting results; willing to commit the hours necessary to complete each task

• Displayed the ability to work under pressure and maintained cooperative working relationships Education

High School Diploma

Perth Amboy High School - Perth Amboy, NJ

June 1981

Skills

• Cashiering

• Sales (10+ years)

• Cash Handling (10+ years)

• Communication Skills

• Kitchen Experience

• Restaurant Experience

• Serving Experience

• Upselling

• Customer Service

• Catering

• POS (10+ years)

• Host/Hostess (3 years)

• Merchandising

• Busser (2 years)

• Banquet Experience

• Food Service

• Computer literacy

• Basic math

• Retail sales

• English

• Serving (10+ years)

• Food Preparation (2 years)

• Guest Services

• Microsoft Word

• Food Safety

• Packaging

• Hospitality

• Kitchen Management Experience

Links

http://adrguv@r.postjobfree.com

Certifications and Licenses

2 year Service,Hospitality certificate

April 2009 to April 2011

.

Assessments

Retail Customer Service — Completed

April 2020

Comprehending and responding to retail customer needs. Full results: Completed

Food service: Customer situations — Familiar

August 2020

Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Familiar

Customer service — Completed

July 2020

Identifying and resolving common customer issues

Full results: Completed

Food service: Customer situations — Completed

May 2021

Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Completed

Customer focus & orientation — Completed

March 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed

Attention to detail — Completed

May 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Food safety — Completed

February 2021

Proper food handling, storage, and equipment use for preventing the spread of foodborne illness Full results: Completed

Work style: Reliability — Highly Proficient

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Sales skills — Completed

April 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Completed

Basic computer skills — Completed

April 2019

Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.

Full results: Completed

Verbal communication — Completed

May 2021

Speaking clearly, correctly, and concisely

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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