Customer Service Sales Associate
Resume:
Louis Jones
Server
Richmond, VA *****
************@*****.***
To obtain a position that will allow me the opportunity to utilize previously learned skills and abilities. Willing to relocate to: Danville, VA
Work Experience
General Utility Worker
Aramark Chili's - Richmond, VA
July 2021 to Present
Sales Associate
Target Co - Richmond, VA
October 2016 to July 2018
Customer service,stock clerk
Server
Boka Grill and Restaurant - Richmond, VA
July 2015 to March 2016
23225
• Engaged customers to create pleasant dining environment while simultaneously ensuring prompt and attentive service
• Continually monitored customer satisfaction levels and acted quickly to rectify perceived or stated issues or concerns
Crew Member
McDonald's Restaurant - Richmond, VA
May 2015 to July 2015
23225
• Modeled knowledge of health and safety regulations and procedures
• Practiced powerful customer service skills and the ability to problem solve
• Created and maintained a clean and safe environment, ensured that assigned areas followed company guidelines and expectations
Server/Cashier
Vinny's Italian Restaurant - Richmond, VA
March 2011 to April 2015
23225
• Professionally and promptly responded to any customer concerns or complaints; initiated and cultivated appropriate relationships with customers
• Greeted guests, announced daily specials, and ensured that all customer requests were accurate
• Demonstrated knowledge of digital order taking process while simultaneously developing relationships with returning customers
Server/Cashier
Hilton Garden Inn - Richmond, VA
February 2009 to March 2011
23219
• Ensured customer satisfaction by providing and promoting excellent customer service
• Demonstrated dependability and showed sense of urgency about getting results; willing to commit the hours necessary to complete each task
• Displayed the ability to work under pressure and maintained cooperative working relationships Education
High School Diploma
Perth Amboy High School - Perth Amboy, NJ
June 1981
Skills
• Cashiering
• Sales (10+ years)
• Cash Handling (10+ years)
• Communication Skills
• Kitchen Experience
• Restaurant Experience
• Serving Experience
• Upselling
• Customer Service
• Catering
• POS (10+ years)
• Host/Hostess (3 years)
• Merchandising
• Busser (2 years)
• Banquet Experience
• Food Service
• Computer literacy
• Basic math
• Retail sales
• English
• Serving (10+ years)
• Food Preparation (2 years)
• Guest Services
• Microsoft Word
• Food Safety
• Packaging
• Hospitality
• Kitchen Management Experience
Links
http://************@*****.***
Certifications and Licenses
2 year Service,Hospitality certificate
April 2009 to April 2011
.
Assessments
Retail Customer Service — Completed
April 2020
Comprehending and responding to retail customer needs. Full results: Completed
Food service: Customer situations — Familiar
August 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Familiar
Customer service — Completed
July 2020
Identifying and resolving common customer issues
Full results: Completed
Food service: Customer situations — Completed
May 2021
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Completed
Customer focus & orientation — Completed
March 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Attention to detail — Completed
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Food safety — Completed
February 2021
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness Full results: Completed
Work style: Reliability — Highly Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Sales skills — Completed
April 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Completed
Basic computer skills — Completed
April 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: Completed
Verbal communication — Completed
May 2021
Speaking clearly, correctly, and concisely
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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