Desktop Support Active Directory
Resume:
justpooja**@Elk Phone:POOJA ***** Grove,***-Patti SHARMA CA 550-gmail.95757 Way 7827 com
SUMMARY OF QUALIFICATONS
Define business requirements for projects and systems enhancements
Experience using project planning techniques and methodologies
Coordinate meetings, prepare training, deliver presentations
Communicate detailed project timelines to key stakeholders
Work with team to automate the collection of data
Work with IT to log and track system enhancements
Implement and manage project changes and interventions to achieve project outputs
Partner with Administration to understand processes
Document, communicate, and train the compensation teams on new processes
Analyze and report key performance indicators
Support project initiatives to automate processes
Strong problem solving and decision-making skills
Ability to work independently and initiate process change
Strong communication and organizational skills
Quick learner, team player, Outstanding leadership abilities
Excellent communication management and organizational skills
Ability to manage multiple projects and successfully handle multiple task
Exceptional ability to quickly adapt new Environment
Proficient skills on a variety of platforms with proven software & hardware support experience
Sound analytical and problem solving skills developed from extensive technical support
Strong interpersonal and communication skills
Ability to troubleshoot and resolve technical problems
Always meets timelines and deadlines, well organized
Works well under pressure
TECHNICAL SKILLS
Operating Systems: Windows, Macs, Linux
Networking: Install, configure and support, Local Area Networks(LAN's), Install Microsoft active directory, TCP/IP, DHCP, DNS, Familiarity with VOIP technology Software: Microsoft internet server (IIS5x/6x),SDLC, Microsoft SQL, Excel, Word, PowerPoint, Front Page, MS Outlook Express,File maker Pro, Visio Programming: C,C++, PL/SQL, ASP. Net with C#
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Work Experience justpooja87@Elk Phone:POOJA 10234 Grove,925-Patti SHARMA CA 550-gmail.95757 Way 7827 com Apple(Volt)
Rework Technician May2018-May2019
● Serves as a Functional Tester for Clam shell-iPhone display and i Mac Screening Line
● Served as Functional Tester for I phone AS IS
● Data Captures- Collected technical data and input into database
● Ensures that iPhone and i Mac laptop meets cosmetic and functional specifications and requirements
● Collects technical data and inputs into database
● Identifies any potential quality issues per defined process and escalates potential quality issues immediately to trainer/lead
● Ensures that procedures are properly carried out and assigned work schedules are maintained
● Maintains quality service by establishing and enforcing organization standards
● Troubleshoots computer device's,printers and scanners as needed
● Responsible for scanning,packing handling and wiping down devices
● Uses Mac based operating systems and Microsoft office Excel applications/ products. Apple (Volt)
IT support Tech July 2016-November2017
● Under moderate supervision, develops, researches, tests, and implements business process improvements, procedures and system changes.
● Evaluate business process changes to identify and document business impacts and benefits
● Act as subject matter expert to provide business requirements for process improvements and system enhancements
● Conduct effective interview/research to determine and document the stakeholders, business needs and requirements
● Create and analyzes workflow diagrams
● Review technical design deliverable to ensure business objectives are reached
● Assist business stakeholders with user acceptance testing, defect reporting and resolution
● Assist with training including identification of needs, development of materials, communications of changes and manuals
● Provide post implementation support, such as, problem resolution, adjustments to new procedures, and change management.
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justpooja87@Elk Phone:POOJA 10234 Grove,925-Patti SHARMA CA 550-gmail.95757 Way 7827 com
● Develop presentations of materials, models, findings, plans and/or conclusions
● Continually looks for process improvement strategies
● Diagnose the problem in the product
● Capable of following instructions reading diagrams and carrying out tasks.
● Exceptional Knowledge of cell phone operating systems and features
● Ability to perform small repairs.
● Hard working and provide the outstanding performance Pegatron
IT Desktop Support/
Sys Admin (Lead) Apr 2014 - October2015
● Define business requirements for projects and systems enhancements required to use Oracle’s tools for administration
● Provides answers to clients by identifying problems, researching answers, guiding client through corrective steps.
● Evaluate applications and software patches for desktop applications for solving issues.
● Testing the software and projects before running the production.
● Help troubleshoot problems with Windows and Macs.
● Assisted Users with policies and processors for setting up conference call, new accounts.
● Computers utilizing Windows7, Windows8 operating systems & Macs.
● Testing and evaluating new technology.
● Troubleshooting systems and network problems and diagnosing and solving hardware and software faults.
● Help creating user accounts in active directory.
● Helping out customers with their different problems.
● Train and Monitor the performance of production line operators.
● Train and Ensure all operators are complying with quality related rules and regulations
● Collect and compile statistical quality data.
Batra
IT Support and Business Analyst March2008 - October2011
● Evaluate business process changes to identify and document business impacts and benefits
● Act as subject matter expert to provide business requirements for process improvements and system enhancements
● Troubleshoot, configuring, installed software for client PC, troubleshoot TCP/IP LAN's, WAN's, Wi-Fi, PDA, Windows laptop such as Dell, Sony, IBM, HP, Compaq 3
justpooja87@Elk Phone:POOJA 10234 Grove,925-Patti SHARMA CA 550-gmail.95757 Way 7827 com
● Responsible for testing and implementing Operating system upgrades from Windows 98 to Windows 2000 professional/XP and provide support by phone and email.
● Installed & provided technical support for all the hardware & software backup and recovery from hard drive failure, virus removal, and Anti-virus installation and managing Firewalls on windows Workstations.
● Provided technical support for Windows 2000/03 and build, maintain and document installation procedure for other software.
● Constantly seek to improve processes, security, increase efficiency and boost productivity.
● Troubleshoot workstation configuration problems and document solutions.
● Troubleshoot technical problems and discuss upgrades with Technical Team.
● Built installed, upgraded and troubleshoot personal computers & Laptop Education
Masters of Information Technology, GNDU, 2008 – 2010 Bachelor of Computers, GNDU, 2005 – 2008
PMP, Sacramento State Continuing Education, Sept2017-Feb2018 ASP. Net with C#, Microsoft Live Project, Intellisense Technology, Feb2010-July2010 DBA (Database Administrator), New Horizons, May2010-Jan2011 4
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