BF

SKILLS

/ Ability to simultaneously manage,

navigate, and utilize multiple programs

/ Ability to identify different

perspectives based on customer

interaction and empathize with their

needs

/ Attentive listener

/ Ability to set and meet personal

goals while exceeding company

expectations

/ Ability to identify, analyze and

resolve issues and/or escalate to

appropriate team for resolution

/ Excel in team environments as well

as work efficiently independently

/ Excellent time-management skills

/ Expert level customer service skills

/ High performer in a work-from-home

environment

/ Proficient in Salesforce (CRM

software)

/ Proficient in Workday, Word, Excel,

PowerPoint, Taleo, Kronos, Lawson,

dbConnect, Interaction Desktop

BRANDEE FOSTER

E: adrgsm@r.postjobfree.com

T: 530-***-****

EXPERIENCE

SENIOR HUMAN RESOURCE AGENT •

RIGHT SOURCING (CONTRACTED) FEBRUARY 2016 – JULY 2017 SUTTER HEALTH • JULY 2017 – CURRENT

/ Provide support for more than 60,000 employees with Human Resource related inquiries

/ Complete up to 120 inbound/outbound calls on a daily basis

/ Complete up to 20 service requests daily to merge employee health records within Salesforce

/ Complete daily reports to exceed goals in a timely manner and meet deadline expectations

/ Analyze and perform scripts and system walkthroughs to reach problem resolution on each inbound call

/ Maintain a Quality Assurance Rating related to customer satisfaction at a 9.5 or higher

/ Complete daily, weekly, and monthly tasks that result in high performance metrics

/ Work with internal teams to develop processes to lessen employee benefit gaps throughout the year

COSMETICS COUNTER MANAGER •

NORDSTROM • OCTOBER 2014 – MARCH 2016

/ Achieved department volume and productivity goals by developing and executing a business plan

/ Consistently identified new ways to drive and build business by bringing new clientele and nurturing relationships with existing clientele

/ Strategic scheduling to maximize selling and business opportunities

/ Completed monthly floor set expectations and point of sale displays

/ Process and apply new skills and

concepts quickly and efficiently

REFERENCES

PROFESSIONAL

/ Scarlett Stafford

Senior Customer Service Agent //

Sutter Health

T: 916-***-****

E: adrgsm@r.postjobfree.com

/ Amie Lindsay

Leave Case Specialist // Sutter Health

T: 916-***-****

E: adrgsm@r.postjobfree.com

/ Madie Worthen

Recruitment Logistics Assistant Lead //

Sutter Health

T: 916-***-****

E: adrgsm@r.postjobfree.com

PERSONAL

/ Alana Vasquez

Labor Relations Specialist // California

Correctional Health Services

T: 916-***-****

E: adrgsm@r.postjobfree.com

/ Kristina Prest

Cosmetics Counter Manager//

Nordstrom

T: 916-***-****

E: adrgsm@r.postjobfree.com

/ Josh Pierson

Senior Creative Specialist // VSP

T: 916-***-****

E: adrgsm@r.postjobfree.com

/ Kept track of inventory and buyer communication

/ Maintained conflict resolution

SERVICE EXPERIENCE AMBASSADOR •

NORDSTROM • OCTOBER 2013 – SEPTEMBER 2014

/ Strived to make every customer and employee interaction a rewarding one

/ Adapted quickly in fast paced environment to ensure conflict resolution, personal accountability, initiative and a high level of ownership for customer issues and/or complaints

/ Handled cash registers and money exchanges from store open to store close procedures

/ Executed safe company practices when handling employee and customer information

DESIGNER SHOE SPECIALIST •

NORDSTROM RACK• JULY 2013 – OCTOBER 2013

/ Created strategies to develop and expand existing customer sales to result in increased monthly targets

/ Maintained professional customer interactions through high-level product knowledge and personal recommendations

/ Established, maintained, and improved customer relationship sales via calls, emails, and personal appointments

AWARDS

// SUTTER’S SAFE PERSONAL AFFORDABLE AND ACCESSIBLE AWARD Awarded to employees for their dedication to their work, the success of Sutter, and ultimately improving the overall employee experience across the system.

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