Customer Service Relations Specialist
Resume:
BF
SKILLS
/ Ability to simultaneously manage,
navigate, and utilize multiple programs
/ Ability to identify different
perspectives based on customer
interaction and empathize with their
needs
/ Attentive listener
/ Ability to set and meet personal
goals while exceeding company
expectations
/ Ability to identify, analyze and
resolve issues and/or escalate to
appropriate team for resolution
/ Excel in team environments as well
as work efficiently independently
/ Excellent time-management skills
/ Expert level customer service skills
/ High performer in a work-from-home
environment
/ Proficient in Salesforce (CRM
software)
/ Proficient in Workday, Word, Excel,
PowerPoint, Taleo, Kronos, Lawson,
dbConnect, Interaction Desktop
BRANDEE FOSTER
E: ***************@*****.***
T: 530-***-****
EXPERIENCE
SENIOR HUMAN RESOURCE AGENT •
RIGHT SOURCING (CONTRACTED) FEBRUARY 2016 – JULY 2017 SUTTER HEALTH • JULY 2017 – CURRENT
/ Provide support for more than 60,000 employees with Human Resource related inquiries
/ Complete up to 120 inbound/outbound calls on a daily basis
/ Complete up to 20 service requests daily to merge employee health records within Salesforce
/ Complete daily reports to exceed goals in a timely manner and meet deadline expectations
/ Analyze and perform scripts and system walkthroughs to reach problem resolution on each inbound call
/ Maintain a Quality Assurance Rating related to customer satisfaction at a 9.5 or higher
/ Complete daily, weekly, and monthly tasks that result in high performance metrics
/ Work with internal teams to develop processes to lessen employee benefit gaps throughout the year
COSMETICS COUNTER MANAGER •
NORDSTROM • OCTOBER 2014 – MARCH 2016
/ Achieved department volume and productivity goals by developing and executing a business plan
/ Consistently identified new ways to drive and build business by bringing new clientele and nurturing relationships with existing clientele
/ Strategic scheduling to maximize selling and business opportunities
/ Completed monthly floor set expectations and point of sale displays
/ Process and apply new skills and
concepts quickly and efficiently
REFERENCES
PROFESSIONAL
/ Scarlett Stafford
Senior Customer Service Agent //
Sutter Health
T: 916-***-****
E: *****************@*****.***
/ Amie Lindsay
Leave Case Specialist // Sutter Health
T: 916-***-****
E: ****.*******@***.***
/ Madie Worthen
Recruitment Logistics Assistant Lead //
Sutter Health
T: 916-***-****
E: ************@*****.***
PERSONAL
/ Alana Vasquez
Labor Relations Specialist // California
Correctional Health Services
T: 916-***-****
E: *****.*******@****.**.***
/ Kristina Prest
Cosmetics Counter Manager//
Nordstrom
T: 916-***-****
E: ***************@*****.***
/ Josh Pierson
Senior Creative Specialist // VSP
T: 916-***-****
E: *************@*****.***
/ Kept track of inventory and buyer communication
/ Maintained conflict resolution
SERVICE EXPERIENCE AMBASSADOR •
NORDSTROM • OCTOBER 2013 – SEPTEMBER 2014
/ Strived to make every customer and employee interaction a rewarding one
/ Adapted quickly in fast paced environment to ensure conflict resolution, personal accountability, initiative and a high level of ownership for customer issues and/or complaints
/ Handled cash registers and money exchanges from store open to store close procedures
/ Executed safe company practices when handling employee and customer information
DESIGNER SHOE SPECIALIST •
NORDSTROM RACK• JULY 2013 – OCTOBER 2013
/ Created strategies to develop and expand existing customer sales to result in increased monthly targets
/ Maintained professional customer interactions through high-level product knowledge and personal recommendations
/ Established, maintained, and improved customer relationship sales via calls, emails, and personal appointments
AWARDS
// SUTTER’S SAFE PERSONAL AFFORDABLE AND ACCESSIBLE AWARD Awarded to employees for their dedication to their work, the success of Sutter, and ultimately improving the overall employee experience across the system.
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