Customer Service Representative
Resume:
Lawndale, CA *****
**************@*****.***
Shuar Elizabeth Gonzalez
SKILLS
Microsoft Word, Excel, Outlook, PowerPoint, computer literacy for both MAC and Windows systems, Python, Bilingual English and Spanish, April 2021 DS4A Fellow.
EXPERIENCE
Delta Airlines, Los Angeles, CA — Customer Service Representative
March 2012 - April 2021
●Check in passengers to flight, making sure passengers have proper identification and documents.
●Dispatching flights on time.
●Ticketing skills, helping passengers with ticket problems.
●Provide translating for passengers with language barriers.
Torrance Memorial Medical Center, Torrance, CA — Medical Receptionist
April 2013 - May 2014
●Greet patients and agency visitors, directing all people to the appropriate locations and services in courteous, polite and helpful manner.
●Collected and posted fees according to protocol; prepared and balanced daily financial registers and submitted all forms and fees to the fiscal department.
●Respect and maintain privacy of agency clients, ensuring client confidentiality at all times.
Servpro of Santa Monica, Santa Monica, CA — Administrative Assistant March 2008 - May 2010
●Assisted owner and manager in daily tasks.
●Created efficient schedules for technicians to ensure workflow production.
●Utilized high professional customer service skills to communicate effectively with clients and staff.
EDUCATION
American Career College, Los Angeles, CA — Associate in Science Degree
June 2013
Associate in Science in Surgical Technology
El Camino College, Torrance, CA — Associate in Science Degree
June 2006
Associate in Science in Sign Language Interpreting
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