Customer Service Representative

Summary

Skills

Experience

AMANDA STEARNS

******.*********@*****.*** H: 720-***-**** 3620 W 80th Ave, Westminster, CO 80030 Accomplished customer service representative providing service over the last 10 years. I pride myself in having a hard work ethic and instilling a tremendous sense of value in my fellow employees and my clients. I believe my personal knowledge and skills effectively meet and/or exceed multiple positions for various companies, My attention to detail problem-solving skills are an asset to any team I have the pleasure of working with. Microsoft Office Experience

Windows

Microsoft Word

Competency

Strategic Planning . Operational Excellence . Relationship Building

Strong Conflict Resolution Skill

Customer & Staff Relations Research & Analysis Process Improvements

Excellent Troubleshooting Skills . Communication

Competitive Intelligence

Experienced Problem Solver

Conflict Resolution

Team Leadership

Outlook

Windows

Microsoft Word

Problem Solver

Relationship Building

Strategic Planning

Troubleshooting

08/2017 - 04/2019

Anthem Blue Cross

and Blue Shield

Denver, CO

Customer Service Representative

Regularly help members who have Anthem Blue Cross and Blue Shield health insurance through their employer.

Manage helping understand how claims are processed and how benefits work on each policy. Communicating thoroughly with each individual member to make sure all needs are met. In all reality, the responsibility that comes with working in health insurance is a lot more than one could explain.

Answered 40+ inbound calls per day and directed to designated individuals or departments. Communicated with supervisors to escalate customer concerns, store issues and inventory requirements.

Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

Consulted with upset customers to determine best methods to resolve service and billing issues. Reviewed customer data to assess current issues and determine eligibility for potential solutions. Tracked each interaction for auditing, reporting and training purposes. Informed customers on billing procedures, processed payments and provided assistance to set up payment options.

Reviewed account and service histories to identify trends and unaddressed issues.

•

Education and Training

10/2012 - 08/2017

Mile High Janitorial

Services

Denver, CO

Receptionist

As a receptionist at this company, I maintained detailed records, generated reports, and coordinated meetings. I also demonstrated proficiency in telephone and front desk reception within a high volume environment. Lastly, calmed upset/angry customers, researched and rapidly solved problems, and rebuilt client trust to prevent the loss of key accounts. Along with the following: Took accurate messages for staff and management to facilitate open and speedy communication. Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.

Kept reception area clean and organized to provide visitors with positive first impression of company.

Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions.

Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Greeted customers, answered general questions and directed to appropriate locations. Provided information to callers and drafted office emails. Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.

05/2008 - 10/2012

Safeway

Customer Service Desk/GM Clerk

My first job was working for Safeway.

I started as a courtesy clerk bagging groceries and pushing carts. I quickly moved my way up to the service desk.

I ended up earning highest level rank in customer service for the store. I also supported many different departments and delegated responsibilities throughout them. I trained new employees and assisted in supervising of other employees on the front end. 2007 GED Remington

•

•

•

Contact this candidate