Customer Service Contract Administrator
Resume:
Christi Pace
**** * ********* ***** ******, Grapevine, Texas 76051
SUMMARY
Licensed claims adjuster with 3+ years of experience. Skilled in auto claims, property, commercial and liability claims. Seeking to expand and grow my abilities in investigations, management, customer service and analysis.
EDUCATION
University of Phoenix- Irving, TX- June 2021
Master of Business Administration (MBA)
Earned a place on the College of Business and Information Technology Dean’s List.
Clayton State University - Morrow, GA
Bachelor of Administration with Concentration in Organization/Leadership- July 2017
WORK HISTORY
AWC CLAIM ASSOCIATE
State Farm Insurance, Irving, TX March 2019 to Present
Applies State Farm's customer service philosophy to handle a high volume of Auto Weather and Catastrophe (AWC) Express claims in a team environment.
Within approved limits, applies claims settlement procedures to process claims, initiate claim payment process and close assigned files.
Receives and processes claim information and communicates with internal and external customers via phone and other communication channels.
Learns and applies basic understanding of the auto policy and endorsements, state laws and regulations, claims philosophy, automotive repair methods and procedures.
Handles claims meeting AWC Express retention criteria and routes claims to other segments as needed.
Explains applicable coverages and initiates auto processing for payments as appropriate.
Acquires and reviews claim documentation to support claims payments.
Serves as face to the customer on less complex PIP/MPC claims
DEMAND POOL AND HOMEOWNERS CLAIM ASSOCIATE CONTENT LEVEL 2
Pay liability claims, pay rental bills, use updated calculator, contact NI, Body shop and claimant if needed.
Made timely contact with policyholder to review circumstances of loss regarding personal property and attempt to obtain contents for processing.
Performed entry, imported, or utilized collaborative software solution to ensure that detailed inventory list was compiled accurately and in timely manner.
Work with third-party mitigation service providers to complete direct payment and obtain additional information as needed.
CUSTOMER SERVICE
Luxottica - Dallas, TX August 2017 to Dec 2018
Process orders in SAP and LMS system. Key orders, validate data entries clear up errors on report, call customers to verify orders, send notifications, setup Reports, and make changes if necessary.
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Respond to complex e-mail in a manner that supports the achievement of Luxottica satisfaction, growth, and operational excellence goals. Maintain and organize correspondence to ensure consistent, accurate and professional responses.
Proficient with Microsoft Word, Outlook, and Excel.
COLLECTION SPECIALIST
ETAN industries - Dallas, TX January 2017 to June 2017
Take incoming customer service calls. Make outbound calls to assist customers with payments and service restoral.
Resolve customer problems and escalating issues when necessary.
Provide a high level of customer satisfaction to both internal and external.
Work with Epic and CRM payment systems and ICOMS. Continuously improve service delivery.
FINANCE & GRANTS & CONTRACT ADMINISTRATOR
Morehouse School of Medicine - Atlanta, GA - June 2010 to August 2015
Perform general office administration duties that include composing documents and creating databases using Microsoft Word and Excel, Banner, and FITS, FRITIGT, GAM (internal databases),
Manage Personnel Log, BDMS; provide administrative support to the Office Manager; and interact with students and other levels of management.
Identify mandatory cost share & matching, Journal Entries, Budget Changes, Budget.
Distributes award information to PI's, Co-PI's, Administrators, and relevant staff.
Schedules and organizes meetings, drafts general correspondence and presentations and proofread various documents. Proficient with Microsoft Word and Outlook
CUSTOMER SERVICE EVENT SPECIALIST
InterCall - Newnan, GA April 2004 to May 2010
Managed advanced audio, Web, video, and event services for assigned premier accounts.
Assisted supervisor when needed by overseeing floor operations; helped other team-mates by managing additional account calls.
Handle complex issues in a high-volume environment and provided troubleshooting for conferencing technology problems.
CERTIFICATES
Adjuster License in 15 states - CT, LA, RI, WV, DE, NH, SC, WY, GA, NM, TX, KY, OK, VT, CA
Certificate for Best Practices for Claims Adjusters and Fraud/Auto Theft Investigation
Fraud and Auto Theft Investigation-2021
Ethics for the claims Professional-2021
PROFESSIONAL ACOMPLISHMENTS:
•InterCall, Value System Award of the Month, 2007
References available
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