Mountain Energy Customer Service

Maria Hernandez

**** *. ****** ****** ***, Chicago, IL 60617

Home: 312-***-****- *************@*****.***

Professional Summary

Goal-oriented customer service phone agent dedicated to high levels of customer satisfaction and meeting aggressive business goals. Great people skills and manage a good control of the data and privacy of the client with specialized knowledge in bilingual telecommunications and medical experience .

Skills

1.)Work well with others.

2.)Great people skills.

3.) Always willing to learn.

4)Im bilingual/read it, speak it and write it.

5.)manage a good control of the data and the privacy of the client. 6.)willing to come in early and stay late. 7.)Always willing to help out.

Experience

03/2018 to 04/2019 Bilingual Customer Service REP. Green Mountain Energy - Houston, TX

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

08/2016 to 03/2018 Bilingual Customer Service REP

Amazon.com - Washington, Settle

Provide services to customers, such as order placement or account information.

Create, maintain, and enter information into databases. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

09/2010 to 05/2015 Collections/Bilingual Phone REP C.B. accounts - Schaumburg, IL

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Receive payments and post amounts paid to customer accounts. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise. Education

05/2015 Licensed phlebotomist and EKG certified : Medical B.I.R. - Chicago, Il

Graduated in top 80% of class.

Graduated with honors.

Volunteer, Puebla mexico for earthquake

06/1993 High School Diploma:

St. Casimir High School - Chicago, IL

Minor in Spanish .

GPA 3.4.

01/1989 Diploma :

St. Casimir grade school - Chicago, Il

Grade school Diploma

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