Customer Service Associate / cashier
Resume:
Houssainatou Bah
Astoria, NY
*****.********@**********.***
Customer service
Available to work all shift and extended evening/weekend hours . Highly professional-dependable, reliable and able to perform duties with minimal supervision. An unwavering commitment to customer service, with the ability to build productive relationships,resolve complex issues and win customer loyalty. Strategic-relationship and partnership building skills-listen attentively, solve problems creatively and use and diplomacy to achieve Win-win outcomes .
Work Experience
Customer Service Associate
ShopRite Supermarkets - Queens, NY
May 2021 to Present
• Listen attentively to caller needs to ensure a positive customer service.
• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders .
• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Bag, box or gift-wrap packages
• Handle merchandise returns and exchanges
Emergency Room Trauma Center Volunteer
Brookdale University Hospital Medical Center - Brooklyn, NY September 2019 to January 2020
• Assist in greeting and escorting patients and visitors
•
• shadowed Phsyicians, surgeons, physicians assistants, and nurses
• Assisted in responding to patient call lights
• Visited anxious patients and families by providing comfort and support
•
• Stocked supplies •
•
• Organized nutritional supplies •
• Organized equipment and utility rooms
• Reported safety hazards • Unwrap linen and organize linen carts •
• Assisted with clerical tasks as directed • Provide wheelchair assistance
• Retrieved wheelchairs and return to the appropriate locations
• Provided information to visitors about department operations
• Provided support for patients and visitors needing assistance
• Called for Patient Transportation when necessary
• Assisted with keeping the waiting area orderly
• Ran errands for staff when requested
Education
Associate in Science (AS) in Nursing
CUNY Lehman College - Bronx, NY
Present
Associate in Science (AS) in Nursing
Kingsborough Community College - Brooklyn, NY
January 2019 to January 2020
High school diploma
John Adams High school - New York, NY
September 2016 to July 2018
Skills
• Team work
• Adaptability
• Problem solving
• Highly organized
• Written&verval communication
• Fast Learner
• Bilingual
• Pricing
• Hospital Experience
• fluent in french
• Triage
• Clerical Experience
Languages
• French - Expert
• Fulani - Expert
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