Service Representative Clerk
Resume:
ANTOINETTE YVONNE ISHMAEL
Waldorf, Maryland 20603
Telephone: 240-***-****
E-mail: *********@*****.***
OBJECTIVE
To acquire a hospital administrative position and use 30 years of experience and success to accomplish agency’s goals.
WORK EXPERIENCE
Period: 2007 – Present
Job Title and Location: Patient Service Representative, Washington Radiology Solis Mammography, Washington DC
Duties:
Answers telephones professionally and greets patients with the highest caliber of courtesy during their office visits.
Thoroughly provides patients with relevant information pertaining to their medical procedure and preparation.
Accurately records patient information, and maintains patients’ confidentiality by strictly safeguarding their medical records.
Promptly schedules and registers patients in the RIS System.
Efficiently processes payments in the InstaMed Healthcare Payment System, and prepares payment receipts for processing.
Scans and commits documents through VSDM Client Observer.
Ensures the highest standards of quality are met by actively participating in Quality Assurance Monitoring.
Period: 1997 – 2007
Job Title and Location: Senior Clinical Operations Representative II, Children’s National Medical Center, Washington DC
Duties:
Promptly registered and prepared patient records for scheduled inpatient and outpatient radiology examinations.
Performed insurance verifications and made timely confirmation calls to parents for future appointments.
Coordinated with doctors’ offices to ascertain documents necessary for radiologist’s review and protocol.
Highly trained new employees whose performance significantly improved office efficiency and assistance to doctors.
Accurately posted all co-payments and examination payments made with cash, checks, and credit cards.
Demonstrated outstanding leadership and management skills while performing the duties of acting supervisor.
Meticulously reviewed employees’ work and prepared accurate QC billing packages for the billing office.
Period: 1991 – 1997
Job Title and Location: Radiology Registration Clerk, Columbia Hospital for Women, Washington DC 20037
Duties:
Promptly registered and scheduled patients for radiology appointments.
Displayed a radiantly pleasant and kind personality while tactfully communicating with patients.
Reorganized the filing system that facilitated the quick retrieval of medical records, medical logs, x-rays, sonograms, and mammograms.
Accurately posted radiological charges in the computer system resulting in prompt distribution and receipt of payments.
Expertly trained new employees in office operating procedures resulting in them quickly performing at an extremely high level.
Received high praise from the medical staff for performing outstandingly as acting supervisor.
Period: 1988 – 1991
Job Title and Location: Lab Clerk, Group Health Association, Washington, DC
Duties:
Answered telephones and greeted patients in a professional manner.
Precisely filed medical records in an orderly fashion, and promptly retrieved lab results for the medical staff.
Administered verbal lab results to doctors and nurses timely and efficiently.
Thoroughly collected data from CRT.
Period: 1986 – 1988
Job Title and Location: Accessioning Clerk, National Health Laboratories, Tyson VA
Duties:
Retrieved specimens from multiple locations.
Opened individual specimen containers, removed specimens, and separated and sorted specimens by category.
Accurately checked requisitions to verify that the test requested corresponded with specimens received.
Prevented hazardous conditions and contaminations by thoroughly cleaning up work area and disposing of trash.
COMPUTER SKILLS
Microsoft Office Programs, Group Wise, Image Cast Version 10, Internet, Star PPM, Lotus Smart Suite, Star HBOC Version 9.7
EDUCATION
High School Diploma, Largo Senior High School, 1986, Largo, MD
National Education Center, Business Operations Certificate, June 1987 – December 1987, Washington, DC
References available upon request.
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