Customer Service Data Entry
Resume:
Kana Spelman
Lodi, CA *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Fufillment Associate
Amazon.com - Stockton, CA
October 2021 to Present
Sort product from boxes to totes, ensuring count is accurate, product is in good condition and packaged properly. Lift/move 50+ pounds.
Also trained in tote auditing- ensuring all associates are completing their tasks in a proper manner and reporting findings to their manager
McGraw Education
McGraw Hill - Irvine, CA
May 2021 to November 2021
Data check, order processor, respond to emails
Dispatcher
Bell Brothers - Mather, CA
March 2019 to April 2021
I started at Bell Brothers in the Call Center. Call center reps were responsible for taking inbound calls and making outbound calls to clients to schedule maintenances and repairs to their HVAC and plumbing systems. I worked in that position for just over a year before being promoted to the Call Center Supervisor. As the supervisor I was in change of training new hires, keeping track of daily number and goals along with helping any representatives when they have questions or were stuck in difficult situations. I then decided I wanted to try something new and became a dispatcher for the company. As a dispatcher I was responsible for the technician's schedules. This ranged anywhere from 26-80+ technicians a day. I would need to figure out which technicians can run which calls and how to prioritize clients. As a dispatcher I also made contact with clients, scheduled appointments and handled concern clients. I am also trained on how to manage the plumbing and sewer schedule as I am in change of it on the weekends. Customer Service/Sales Representative
Zenith Direct
January 2019 to March 2019
As a Zenith Direct employee, I was responsible for driving out to the field and distributing government funded cell phones to low income households. This job requires communication and sales skills as well as a hard working, self starting mentality.
Medical Insurance Verification Specialist
Coram Healthcare - Rancho Cordova, CA
January 2015 to April 2018
As an IVS, my job duties included, but were not limited to checking patient data, calling insurance companies, verifying benefits, calculating co-pays, entering data, sending emails, filling paperwork and relaying information to multiple departments. I was also in charge of holiday and birthday celebrations for my department, as well as team building exercises. Cashier & Bakery
Panera Bread LLC
August 2014 to December 2014
As a cashier at Panera, my job was to assist customers with their orders, making change, and packaging bakery items. I also was responsible for closing up the bakery which included removing that days' pastries, breads, and bagels to donate to local churches, sweeping and mopping up floors, wiping down tables, washing dishes, and prepping the pastry cases for the next days' goods. Chocolatier
The Chocolate Lady - Sutter Creek, CA
November 2011 to December 2013
Created chocolates, and other confections. I also took custom orders, packaged and labeled all products, and cleaned and closed shop at the end of the day. Education
GED
Mountain Oaks - Sonora, CA
September 2007 to January 2013
Skills
• Cold Calling
• Insurance Verification
• Plumbing
• Customer service
• HVAC
• Supervising experience
• Packaging
• Warehouse Experience
• Data Entry
Assessments
Customer focus & orientation — Highly Proficient
April 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Retail customer service — Highly Proficient
April 2021
Comprehending and responding to retail customer needs Full results: Highly Proficient
Scheduling — Highly Proficient
April 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Electronic health records: Best practices — Familiar April 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar
Work style: Reliability — Proficient
April 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Expert
June 2021
Level of motivation and discipline applied toward work Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Customer Service
• Time Management
• Problem Solving
• Team Work
• Creativity
• Social Skills
• Self Starter
• Cooking & Baking
• Sewing
• Tumbler creations
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