Customer Service Representative

JUDITH SAINT-SURIN

***** ** *** *** #*** Miami, FL33169 l 786-***-**** l ****************@*****.***

Career Objective

I am seeking to be part of an organization that provides an atmosphere of mutual growth and benefits, where I can develop my talent and potentials. I am a self starter and a quick learner. My experience as a customer service personnel has allowed me to develop great written and oral communication skills, which I consider to be a great asset to any business organization.

EDUCATION

North Miami Senior High June 1996

High School Diploma

EMPLOYMENT HISTORY

Broward County Clerk of Courts- Fort. Lauderdale, FL

Trial Specialist II-In Court Clerk – July 2005- Present

I work with a large diverse population in responding to all queries relating to felony cases. ly on a case by case basis to determine the nature of the issue in order to ensure that the most up to date and relevant information is available and obtained so that the most lucrative solution is implemented..

My job duty includes but not limited to:

Assisting attorneys, judges, and the general public in processing legal documents.

Electronic filing and validation

Reading and analyzing documents for accuracy.

Legal Research

Carnival Cruise Lines – Doral, FL

Group Sales Agent November 2003- June 2005

Assisted individuals with booking cruises

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment

Managed high call volume with tact and professionalism

Ensured a consistent positive customer experience.

SUMMARY

Experience in administrative communication, investigative processes as my current work functions entails. I am an excellent communicator with 6 years in a demanding call center environment as a Customer Service Representative. I am capable of working independently or as a team. I have a strong desire to learn and acquire new skills.

References Available upon Request

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