Service Representative Customer

Marlonesha Becker

916-***-**** *****.***********@*****.*** Elk Grove, CA 95624

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in the medical and customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

SKILLS

Inbound and Outbound Calling

Call Center Operations

Sales expertise

Problem-solving abilities

Retail sales customer service

Clerical support

Office equipment proficiency

Customer relations

Microsoft Office expertise

EXPERIENCE

Customer Service Representative, Gainwells Technologies, December 2021-Current

Sacramento, CA

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Documented conversations with customers to track requests, problems and solutions.

Billing & coding

Referring customers to right department

Inbound call center

Looked up medical records

Customer Service Representative, Pick N Pull, January 2020-August 2021

Sacramento, CA

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Inbound call center

Assessed customer needs and upsold products and services to maximize sales.

Set up and activated customer accounts.

negotiated car prices

scheduled towing pick ups

Customer Service Representative, Maximus, May 2019-August 2019

Sacramento, CA

Inbound call center

Did government phone renewals

Providing cellphone providers information for customer

Reviewed account and service histories to identify trends and issues.

Exceeded company productivity standards on consistent basis.

Outreach Specialist, LEUKEMIA & LYMPHOMA, December 2017-January 2019

Sacramento, CA

Tracked data using spreadsheets to record pledges, phone calls and canvassing.

Successfully sourced, screened, interviewed and enrolled new students.

● Reached out to school's to offer Assembly set-up w/

Materials included.

● Assisted with scheduling school fundraisers ( PFP, BTC).

EDUCATION AND TRAINING

High School Diploma

Monterey Trail High School, Elk Grove CA May 2011

Medical Adiministrative Assistant

Medical Assisting, Sacramento Job Corps Center, Sacramento CA August 2014

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