PeggyMounteer***-***-**** adrg17@r.postjobfree.com Sandy, UT 84070SUMMARYSeasoned repair technician setting up, configuring and maintaining diverse telecommunicationssystems. Excellent relationship-building and problem-solving skills with demonstrated success inworking both alone and as part of team. Good communicator and prioritize, organized andmotivated employee eager to apply time management and organizational skills in variousenvironments. Seeking entry-level opportunities to expand skills while facilitating company growth.SKILLSWriting ReportsConfiguring DevicesDiagnosing IssuesInstalling EquipmentCustomer ServiceDetail OrientedPleasant phone voiceMulti-lined phone systemMulti-tasking skillsComputer literacyTyping 50 wpm, 10-key, Office equipmentEXPERIENCETelecommunications Technician, Centurylink/Lumen, November 2006-November 2020Murray, UTMaintain/repair, program, test, troubleshoot residential/small business products, services;including but not limited to POTS, High speed internet.Set up, reconfigure, maintain, troubleshoot customer's wireless/wired home network, includingbut not limited to: wireless modems; LAN peripherals such as Wii; printers; other wired andwireless communication devices linked into home network.Repair, confirm products/service functioning properly, to troubleshoot and take appropriateaction, and/or to coordinate repair and service issues with applicable test center or otherdesignated employees.Receive service orders and repair tickets from supervisor or other designated employees andperforms specified work.Complete designated amount of work in specified time frame with high degree of quality,adjusting work assignments or schedules to meet changing work-related priorities or demands.Interact with customers professionally and courteously via telephone. Review and discussservice order requirements with customers, evaluating customers' needs in addition torecognizing and suggesting additional/alternative services as appropriate.Confirm/update trouble reported or services orderedIdentify/explore additional revenue generation opportunities.Work well with others to achieve common goals and to foster cooperative climate, as well as

works independently with little supervision.Running routine testCustomer Service Agent, ACS Services, February 1999-September 2006Sandy, UTPricelineWork ques for changes made to flight schedules by airlines and customer's. Make sure flightsand connections will work for everyone involved. Call both airlines/customer's about newflights. Take inbound calls to make changes in flight plans. Familiarity with data entry, keyboardfunctions, multi-lined phone system and excellent verbal communication. Data entry functions,assists with formatting tasks following established policies.RyderCommunication center for data entry to gather facts and details concerning breakdowns onsemi-tractors, trailers and trucks in US and Canada. Data entry, keyboard functions, multi-linedphone system and excellent verbal communication.American ExpressData entry and verification support to task, project, contract, or division by operating dataentry equipment to code, format and transcribe data from a source document into a formsuitable for storing, retrieving, processing, and manipulating within an automated system. Enterdata into formatted screens and/or documents. Familiarity with keyboard & 10-key functions.Data Conversion Operator, Remote Encoding Center, June 2004-May 2005Salt Lake City, UTCommunicated with data architects, programmers and engineers to keep projects on track.Defined database design specifications based upon project requirements.Devised reports and visualizations to present requested data in sleek format.Detected and resolved data quality issues and discrepancies for integrity and quality control.Manufacturing Associate, Franklin Covey Co, July 1994-August 1998West Valley City, UTAssisted in building Franklin binders. Specialty was sewing on pockets, handles and bindercorners. Good with details, eye/hand coordination. Familiarity with different sewing machines.Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.EDUCATION AND TRAININGHigh School DiplomaJordan High School, SandyUTApril 1974Some College (No Degree)Seamstress And Secretarial, Salt Lake Community College, Salt Lake CityUTADDITIONAL INFORMATION40 plus years working in a team environment providing superior customer care to clients and

service providers. Excellent phone skills along with poise and confidence has allowed me toprofessionally resolve customer's concerns and assist them with difficult circumstances that thecustomer may find themselves in. Have been involved with the process of taking tests forstudents entering the engineering world. I take great pride in my attention to details and a jobwell done.