Customer Service Representative
Resume:
Epraksia Voskanyan
Sacramento, California, 95828
*********@*****.***
EDUCATION
Cal State LA, Los Angeles, CA
B.A. in Art, concentration in Animation, Graduated May 2022 Folsom Lake College, Folsom, CA
A.A. in Arts and Humanities, Graduated June 2019
PROFESSIONAL SUMMARY
Recent Art graduate with 3+ years of experience in Adobe Suite. Well versed in InDesign, Illustrator and Photoshop to create assets, flyers, infographics, animations, and digital art throughout my time in university. Directed a team to creatively present concepts and ideas through storyboards and supervised the artistic process. Seeking to use my foundational knowledge of design and animation to assist the design team in bringing new concepts/ideas/products to life effectively.
WORK EXPERIENCE
Los Rios District Office, Folsom Lake College, Folsom, CA Customer Service Representative, May 2021 – June 2022
Took high-volume Inbound and Outbound calls, answering student's general questions or transferring them to the appropriate department.
Managed call logs and documented customer inquiries via excel. In Home Support Services, CGI Manpower, Sacramento, CA Service Help Desk Representative, September 2020 – October 2020
Assisted providers with technical issues, general questions, garnishments, and timesheets.
Supported recipients with account information and transferred callers to appropriate services.
Documented client’s sensitive information appropriately while being recorded for quality assurance. Harris Center, Folsom Lake College, Folsom, CA
Customer Service Representative, July 2018 – May 2020
● Aided customers over the phone with orders and answered various questions regarding events.
● Utilized account management software and excel to track and modify customer accounts.
● Organized mail batch and will-call tickets for customers and external shareholders.
● Sold tickets and certain packages offered during different seasons. ART AFFILIATIONS
AIGA Eye on Design, New York City, NY
Club Member, February 2019 – present
Women in Animation, Los Angeles, CA
Association Member, July 2020 – present
Gravitas Animation Society, California State University, Los Angeles, CA Club Member, December 2021 – present
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