Safety Manager Customer Service

Gene Barlow

Experienced Assets Protection Investigations, Management, Team Lead.

270-***-**** / ************@*****.***

To obtain a position in Assets Protection/Loss Prevention, Security, Safety, Management Management and Safety leadership, which enables me to utilize the skills, experience and knowledge that I have obtained from years in the loss prevention management field.

WORK EXPERIENCE

Assets Protection Management, Safety Management

Experienced Assets Protection Manager with a demonstrated history of working in the retail industry. Driven and trained to enhance store profitability, using both existing and innovative methods to exceed goals. Skilled in Process Scheduler, Microsoft Excel, Customer Service, Management, and Sales. Professional with a sense of urgency, that adapts easily to a changing workplace environment. Lowe's - Glasgow, KY

Asset Protection and Safety Manager (APSM)

February 2022 - Present

• Educate associates on shortage and safety.

• Internal and External Investigations to bring about satisfying solutions.

• Implement and strategize safety and shortage programs.

• Cultivate and maintain strong partnerships with local Law Enforcement. Target - Bowling Green, KY

Assets Protection Team Lead (AP-TL)

November 2018 - February 2022

• Ensuring a Safe and Secure facility via TVS camera monitoring system, routine patrols, education of Team Members and colleagues, recognition and daily interaction.

• Team education on shortage, merchandise protection strategies and investigation techniques.

• Internal and External Investigations to bring about satisfying solutions

• Strong partnerships with local Law Enforcement.

Belk - Bowling Green, KY.

Asset Protection Manager

September 2017 – November 2018

● Internal and External Investigations to bring about satisfying solutions

● Implement and strategize safety and shortage programs. Macy's - Bowling Green, KY.

Asset Protection Manager

June 2013 - August 2017

● Responsible for apprehending Shoplifters, manage, develop, train, and lead Asset Protection team members.

● Conducting interviews for internal and external investigations.

● Implement and strategize safety and shortage programs.

● Analyse shortage results, and formulate Action Plan of preventive measures.

● Maintain strong communication with store and District level executives. (District MIC in charge of Recognition)

Macy's - Bowling Green, KY.

Asset Protection Lead

February 2007 to June 2013

● Responsible for apprehending Shoplifters.

● Train new hire Loss Prevention detectives.

● Internal and external investigations.

● Maintain an active role in controlling shortage in the store., Loss Prevention Lead

Wal-Mart - Glasgow, KY. June 2005 to August 2006

● Responsible for apprehending Shoplifters.

● Maintain an active role in controlling shortage in the store.

● Communication with store management team.

Loss Prevention Lead

Target - Elizabethtown, KY. January 2004 to June 2005

● Responsible for apprehending Shoplifters.

● Maintain an active role in controlling shortage in the store.

● Communication with store management team

EDUCATION

Diploma

Hart Co. High School - Munfordville, KY

AWARDS

Macy's Star Academy Performance Award Excellence in Performance, Leadership, and Strategy - September 2009

Macy's Detective of the Month winner. July 2012 / September 2012 Recognition for obtaining results in Shortage Reduction. Leading the District in Apprehensions and Theft Prevention

ADDITIONAL INFORMATION

Communication Skills:

• Ability to interpret instructional documents such as safety guidelines, operation and maintenance instructions, and procedure manuals, both written and verbally.

• Wicklander-Zulawski Certified

• A disciplined, self-motivator. Able to work independently and as part of a team to create an excellent work environment for all.

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