Service Representative Call Center
Resume:
Kristy Vanderbeke
Clawson, MI *8017
Phone 248-***-****
E-mail *******@*****.***
To whom it may concern,
I would like to apply for the open position in your department. I have attached my resume that outlines my experience within the medical field. I have much experience with medical computer programs such as Medipac, Mckesson, and Epic. I am efficient with patient registration, and insurance billing.
I have worked in an Emergency Room, which has allowed me to learn how to work and feel comfortable in hectic/chaotic situations and atmospheres. I have also worked in a call center which has helped me to strengthen my organizational and multi tasking skills and abilities. My experience in the Emergency Room as well as the Call Center, has given me the ability to relate to patients on the phone and in person . My work in CBO has given me the knowledge of insurances and billing as well as working credits.
I feel that my experiences and my knowledge would make me a great addition to your business. I have a very strong will to succeed and am very eager to learn. I am willing and able to apply myself in any position that will allow me to advance in the medical profession. Thank you for your time and consideration for any position that you may have available.
Sincerely,
Kristy Vanderbeke
Kristy Vanderbeke
638 E 14 Mile Rd Clawson, MI 48017 Phone 248-***-**** E-mail *******@*****.***
Objective
To obtain a position that will allow me to further and expand my knowledge while applying the skills and experiences that I have already obtained.
Work Experience
Henry Ford Hospital Sterling Heights/Troy, MI October 2006-Present
Clinical Service Representative II/Patient Account Representative/Trainer/Epic Superuser/Billing Specialist II
Utilized several computer programs such as Epic, Medipac/Mainframe, T-System, Care plus, Novell, Web Denis, McKesson, IDoc, EJob Tracking
Helped Dr's/Nurses with patient transfers, protocol, er procedures
Updated Patient registrations and verified insurances
Working in the ER has given me experience in dealing with chaotic situations and helped me to become comfortable with emergent situations
Billing Insurances for Professional charges as well as Facility charges
BLS certified
Helped patients decipher through balances on statements
Working in a call center has allowed me to become efficient in muli tasking and also helped me to improve my organizational skills
Working Credits on both the facility/professional sides of the account for all payors
Macomb Pool Center Warren, MI April 1997-October 2013
Manager
Cashier/Sales
Stock/Inventory
Accounts Payable/Accounts Receivable
Some bookkeeping/payroll
Customer Service
Tutor Time Sterling Heights, MI January 2002-2006
Early Childhood Development Teacher
Cared for and educated children ages 6 weeks-12 years old
Created lesson plans
Executed a strong curriculum
Providing safe and fun environment for the children involved
Education
Warren Mott High School Warren, MI 1996-2000
§ Diploma
Wayne State University Detroit, MI 2000-2003
§ Majored in Elementary Education
References
Available Upon Request
Contact this candidate