Customer Service Representative
Resume:
Clara Tyus
*****.****@*****.***
Experience
MAY 2019 - NOVEMBER 2021
Company Auto Club Group, Dearborn, MI - I nsurance Sales Representative
●Handled calls regarding insurance, including but not limited to claim status, available coverage, and general account information.
●Served as damage control when policies proved ineffective, de-escalated situations and worked toward feasible resolutions.
JANUARY 2015 - MARCH 2019
Concentrix, Southfield MI - Technical Support Advisor
●Assisted customers by troubleshooting software issues with iOS devices such as the iPad, iPod Touch, and iPhone.
●Set up repairs for hardware issues and replacements for manufacturer defects.
●Educated and empowered customers by discussing and explaining product features as well as answering how-to / usage questions about devices.
JULY 2013 - DECEMBER 2014
North American Bancard, Troy, MI - Customer Service Representative
●Processed inbound calls for credit card terminal accounts.
●Monitored and adjusted accounts for accuracy.
●Provided follow up services to ensure issues have been resolved.
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