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Customer Service

Location:
Spring Hill, FL
Posted:
June 17, 2022

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Resume:

Patrick Steen

**** ******** ** *** *

Spring Hill, FL 34608

239-***-****

adrfuk@r.postjobfree.com

Objective: I would like to find a position that uses my skills from my previous experience and learn new skills.

Professional Experience

5/08 – Present Retired

1/84 - 05/08 Verizon Communications - System Analyst

Responsible for the management of legacy computer systems at a regional distribution center serving Maine to Virginia. Duties included daily setup and closure of warehouse management system, troubleshooting issues through final resolution, printing of warehouse labels, and equipment repair and account management in a 7x24 Windows, UNIX and SAP environment.

3/80 - 12/90 Digital Equipment - Information Systems Specialist

Responsible for systems management of clustered computers, including

account maintenance, hardware and software installation, upgrades, maintenance, and system security.

Learning Center Specialist

Trained users in the operation of PC's, terminals and various software. Worked at the Help Desk Hotline serving 200 users.

Senior Material Planner

Prepared material plans, forecasts and allocation of computer inventory.

Worked with customer service reps and vendors to meet customer needs.

7/75 - 1/80 American Optical - Production Control Supervisor

Supervised a staff that included production, material and label clerks,

warehouse associates, lab techs and truck drivers. Responsible for the purchase, warehousing and distribution of raw materials and finishing supplies. Prepared production plans, forecasts and budgets. Position required familiarity with FDA regulations.

6/73 - 1/74 United States Postal Service - Mail Handler

Worked in a regional service center unloading and loading of trucks, sorting of mail and parcels to destination routes.

10/70 - 6/73 Regal Shoe Company – Store Manager

Performed all functions involved in retail store management including sales, inventory, personnel management, payroll and store displays.

Newbury College, Business Administration, 1982

Northeastern University, MIS Management, 1983

Patrick Steen

9597 Century Drive

Spring Hill, FL 34608

239-***-****

adrfuk@r.postjobfree.com

Part-time/Temporary Experience

1/95 – 6/06 Milton CAT - Service Clerk

I was responsible for maintenance of work orders from opening through the

billing process, warranty processing, order/return parts, process invoices for payment. Verify employee time cards for job costing and payroll reporting.

10/02 – 6/04 Community Newspapers Inc. - Dispatcher

I worked in the Boston Globe delivery office handling customer issues on delivery of several newspapers in a 13 town area. Duties involved were dispatching of the redeliveries drivers, handling customer accounts, calculating payroll for the 110 independent contractors and developing delivery routes.

10/93 - 2/94 NEXUS - Document Processor

Processed tax payments, tuition payments and charitable contributions,

matched documents to checks for proper crediting, and verified checks

for validity.

10/92 - 6/93 Strawberries – Warehouse Associate

Performed pick, pack and ship operations for CD’s, DVD’s, VHS movies,

cassette tapes and accessories. Also worked in the receiving, product returns and package rewrap areas.

1/92 - 6/92 etc. - Label Printer

Operated IBM PC's to produce labels needed for shipments of

reproduced external software. Utilized customer artwork in the design

of media labels.

9/91 - 12/91 Boston Distributors - Merchandiser

Ordered and stocked merchandise at several retail stores. Worked

with planograms to set up displays as product lines changed.

6/91 - 9/91 Middlesex News - Independent Contractor

I was responsible for delivery of newspapers and collection of accounts.



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