Customer Service
Resume:
Patrick Steen
Spring Hill, FL 34608
**********@*****.***
Objective: I would like to find a position that uses my skills from my previous experience and learn new skills.
Professional Experience
5/08 – Present Retired
1/84 - 05/08 Verizon Communications - System Analyst
Responsible for the management of legacy computer systems at a regional distribution center serving Maine to Virginia. Duties included daily setup and closure of warehouse management system, troubleshooting issues through final resolution, printing of warehouse labels, and equipment repair and account management in a 7x24 Windows, UNIX and SAP environment.
3/80 - 12/90 Digital Equipment - Information Systems Specialist
Responsible for systems management of clustered computers, including
account maintenance, hardware and software installation, upgrades, maintenance, and system security.
Learning Center Specialist
Trained users in the operation of PC's, terminals and various software. Worked at the Help Desk Hotline serving 200 users.
Senior Material Planner
Prepared material plans, forecasts and allocation of computer inventory.
Worked with customer service reps and vendors to meet customer needs.
7/75 - 1/80 American Optical - Production Control Supervisor
Supervised a staff that included production, material and label clerks,
warehouse associates, lab techs and truck drivers. Responsible for the purchase, warehousing and distribution of raw materials and finishing supplies. Prepared production plans, forecasts and budgets. Position required familiarity with FDA regulations.
6/73 - 1/74 United States Postal Service - Mail Handler
Worked in a regional service center unloading and loading of trucks, sorting of mail and parcels to destination routes.
10/70 - 6/73 Regal Shoe Company – Store Manager
Performed all functions involved in retail store management including sales, inventory, personnel management, payroll and store displays.
Newbury College, Business Administration, 1982
Northeastern University, MIS Management, 1983
Patrick Steen
9597 Century Drive
Spring Hill, FL 34608
**********@*****.***
Part-time/Temporary Experience
1/95 – 6/06 Milton CAT - Service Clerk
I was responsible for maintenance of work orders from opening through the
billing process, warranty processing, order/return parts, process invoices for payment. Verify employee time cards for job costing and payroll reporting.
10/02 – 6/04 Community Newspapers Inc. - Dispatcher
I worked in the Boston Globe delivery office handling customer issues on delivery of several newspapers in a 13 town area. Duties involved were dispatching of the redeliveries drivers, handling customer accounts, calculating payroll for the 110 independent contractors and developing delivery routes.
10/93 - 2/94 NEXUS - Document Processor
Processed tax payments, tuition payments and charitable contributions,
matched documents to checks for proper crediting, and verified checks
for validity.
10/92 - 6/93 Strawberries – Warehouse Associate
Performed pick, pack and ship operations for CD’s, DVD’s, VHS movies,
cassette tapes and accessories. Also worked in the receiving, product returns and package rewrap areas.
1/92 - 6/92 etc. - Label Printer
Operated IBM PC's to produce labels needed for shipments of
reproduced external software. Utilized customer artwork in the design
of media labels.
9/91 - 12/91 Boston Distributors - Merchandiser
Ordered and stocked merchandise at several retail stores. Worked
with planograms to set up displays as product lines changed.
6/91 - 9/91 Middlesex News - Independent Contractor
I was responsible for delivery of newspapers and collection of accounts.
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