Active Directory Receiving Manager
Resume:
J . M i c h a e l M o o r e
I n f o r m a t i o n T e c h n o l o g y S p e c i a l i s t
Broken Arrow, OK 74011
918-***-**** ***************@*****.***
OBJECTIVE
I am seeking a position which will allow me to use my IT experience, problem-solving skills, patience, and teamwork mentality, to be part of a great work team! E D U C A T I O N — E XPERIENCE
University of Tulsa
Bachelor’s of Science in Business
Administration (Computer Science)
Minor in Spanish
Graduated with Honors
1991
Mervin Bovaird Foundation
Scholarship
2021-2022
IT Help Desk Support • McAfee & Taft (Law Firm of about 300 employees) 2007 - 2021
Director of Information Technology • C.A.R.D., Inc 1999 - 2007
Network Administrator & General Store Manager • B & B Lighting and Fans, Inc
1992 - 1999
Warehouse/receiving manager/accounting/I.T. • Dentsply International K N O W L E D G E — KEY SKILLS
While working with Dentsply, extracted data from IBM AS/400 nightly & used SQL & Tango to import the data onto a Windows NT Server & created a complete web interface for the salesforce to use; help desk staffed for about 100 employees, running Microsoft Exchange for email
As Store Manager for B & B Lighting and Fans, was responsible for day to day operations of the store & always handled special accounts dealing with irate & unhappy customers (very patient & very good in dealing with the most difficult customers)
C.A.R.D. employs 250-300 people, so servers co-located @ Tulsa Connect (Hyper-V) with myself as sole IT resource for 35 remote VPN’s
(Head Start, Weatherization, Sr Nutrition, & Main Office Building Locations) using SonicWall routers; help desk staffed for 250-300 people
Extensive work with many Apple products (bootcamp, iMac, MacBook Pro, iPhone, iPad), & bootcamp to partition hard drives to install Windows 10 & Office Professional 2019
Extensive work with all Dell products (laptops, desktops, some server)
& SonicWall routers
Becky Crawford, Former Colleague
Karol May, Former Supervisor & Executive Director of C.A.R.D., Inc. 918-***-****
Dennis McCollum, Former Colleague
Harold C. Zuckerman (Attorney @ McAfee & Taft)
Extensive work supporting & installing Office products (mainly Outlook, Word, & Excel) & all versions of Microsoft Windows (Active directory, RDP, Hyper V environment, Windows Server 2012)
Extensive Network Troubleshooting skills (TCP/IP, switches, SonicWall routers) with both software & hardware (Microsoft Office Professional, Adobe Reader, TeamViewer) using TeamViewer to diagnose & repair some remote user issues
Experience working on Hyper-V Server (Active Directory), actively managing & supporting 35 remote sites using a VPN connection to the servers co-located @ Tulsa Connect, with Cloud Drive mappings assigned upon user login
Experience supporting Sage MIP Fund Accounting Products (Microsoft SQL & Sage MIP each running on the Hyper V), using RDP to connect to the Accounting Server, on the CARD network
Created & supported 35 remote CARD VPN networks, using SonicWall routers & Apple Airport Extremes for the WIFI signal
Ordered, created specs for, maintained & setup all desktops (both Dell& Mac), printers, laptops (Dell & Mac), & iPhones/iPads
Extremely familiar with Active Directory, SCCM, Hyper-V, DUO (mobile authentication), Mimecast (email & attachment scanning service), ICQ Track (ticketing system), Microsoft Exchange (server management), RDP, Outlook (a COM add-ins), Domain Environment, anything IOS, & more !
REFERENCES
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