J . M i c h a e l M o o r e

I n f o r m a t i o n T e c h n o l o g y S p e c i a l i s t

**** *. ********** **.

Broken Arrow, OK 74011

918-***-**** adrftk@r.postjobfree.com

OBJECTIVE

I am seeking a position which will allow me to use my IT experience, problem-solving skills, patience, and teamwork mentality, to be part of a great work team! E D U C A T I O N — E XPERIENCE

University of Tulsa

Bachelor’s of Science in Business

Administration (Computer Science)

Minor in Spanish

Graduated with Honors

1991

Mervin Bovaird Foundation

Scholarship

2021-2022

IT Help Desk Support • McAfee & Taft (Law Firm of about 300 employees) 2007 - 2021

Director of Information Technology • C.A.R.D., Inc 1999 - 2007

Network Administrator & General Store Manager • B & B Lighting and Fans, Inc

1992 - 1999

Warehouse/receiving manager/accounting/I.T. • Dentsply International K N O W L E D G E — KEY SKILLS

While working with Dentsply, extracted data from IBM AS/400 nightly & used SQL & Tango to import the data onto a Windows NT Server & created a complete web interface for the salesforce to use; help desk staffed for about 100 employees, running Microsoft Exchange for email

As Store Manager for B & B Lighting and Fans, was responsible for day to day operations of the store & always handled special accounts dealing with irate & unhappy customers (very patient & very good in dealing with the most difficult customers)

C.A.R.D. employs 250-300 people, so servers co-located @ Tulsa Connect (Hyper-V) with myself as sole IT resource for 35 remote VPN’s

(Head Start, Weatherization, Sr Nutrition, & Main Office Building Locations) using SonicWall routers; help desk staffed for 250-300 people

Extensive work with many Apple products (bootcamp, iMac, MacBook Pro, iPhone, iPad), & bootcamp to partition hard drives to install Windows 10 & Office Professional 2019

Extensive work with all Dell products (laptops, desktops, some server)

& SonicWall routers

Becky Crawford, Former Colleague

918-***-****

Karol May, Former Supervisor & Executive Director of C.A.R.D., Inc. 918-***-****

Dennis McCollum, Former Colleague

918-***-****

Harold C. Zuckerman (Attorney @ McAfee & Taft)

918-***-****

Extensive work supporting & installing Office products (mainly Outlook, Word, & Excel) & all versions of Microsoft Windows (Active directory, RDP, Hyper V environment, Windows Server 2012)

Extensive Network Troubleshooting skills (TCP/IP, switches, SonicWall routers) with both software & hardware (Microsoft Office Professional, Adobe Reader, TeamViewer) using TeamViewer to diagnose & repair some remote user issues

Experience working on Hyper-V Server (Active Directory), actively managing & supporting 35 remote sites using a VPN connection to the servers co-located @ Tulsa Connect, with Cloud Drive mappings assigned upon user login

Experience supporting Sage MIP Fund Accounting Products (Microsoft SQL & Sage MIP each running on the Hyper V), using RDP to connect to the Accounting Server, on the CARD network

Created & supported 35 remote CARD VPN networks, using SonicWall routers & Apple Airport Extremes for the WIFI signal

Ordered, created specs for, maintained & setup all desktops (both Dell& Mac), printers, laptops (Dell & Mac), & iPhones/iPads

Extremely familiar with Active Directory, SCCM, Hyper-V, DUO (mobile authentication), Mimecast (email & attachment scanning service), ICQ Track (ticketing system), Microsoft Exchange (server management), RDP, Outlook (a COM add-ins), Domain Environment, anything IOS, & more !

REFERENCES

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