Lakeisha Gale

adrftd@r.postjobfree.com

601-***-****

Summary of Qualifications

I’m a very customer friendly individual; I believe that customers should always be a top priority in any company. I treat my customers with respect by understanding their needs and working hard to gain their trust and confidence in me as well as the company. I would like to seek employment with an established corporation that values their customers and their employees by promoting growth, opportunities to advance, proper training, rewards and incentives for dedication and challenging work. I want to be able to utilize my great customer service and problem-solving skills to better the customer experience. I pay attention to detail, I’m able to adapt to change, I enjoy learning new things, I’m a hard-working team player and I have excellent communication skills that I feel are an asset to any business

Stericycle

Position: Legal Intake Specialist

Nashville, TN

09/2018- current

Professional Experience

● Complete intake information from new or potential clients and forward the intake to the attorney

● Take short written messages or emails for the attorneys

● Provide case updates and referrals to various vendors

● 100+ calls a day

● ability to add accurate information

Maxtouch Services

Columbia, TN Position:

Loan Processor 06/14-7/-16

● Inbound and outbound calls constantly

● Dealing with private and personal account information

● Typing 60wpm consistently

● Data entry and Microsoft word

● Utilizing multiple screens during operation

● Customer service greeting

Ibex Global

Position: Customer Service Representative

Spring Hill, TN

06/14-05/20

CSR Trainer

● Creating and learning customer service curriculum

● Training new CSR’s policy and procedures

● Completing all onboarding for CSR’s

● Maintaining previous reps of changes in old policies and updates in new

Client policies and procedures

Technical Representative

● Inbound calls

● Troubleshooting

● Filing insurance claims for various carriers

● adding and removing services

● Utilizing multiple Screens and systems

Education

Maplewood High School

Nashville, TN 2002 Diploma

Skills

● Microsoft Windows, Microsoft Word, Microsoft Outlook, Lotus Notes and PowerPoint

● Shared Information System(Epic)

References furnished upon request

Contact this candidate