Customer Service Project Manager
Resume:
Robert William Solomon
**************@*****.***; https://robertwilliamsolomon.com
SKILLS
Good customer service and interpersonal skills
Proficient in Web Design and Computer Programming: Java, SQL, HTML, CSS3,C#,CAD,BASIC,
Certification/Licensure: Universal Technician for Freon
Microsoft Office
Windows OS
Veteran Status: United States Air Force, Honorable Discharge
CAREER HISTORY
Home Depot Houston, Texas, Senior Tool Tech 11/2019 - 05/2021
Completed tool rental process including cashiering and stocking
Informed customers how to safely use tools during rental
Repaired large and small tools including vacuums, lawn mowers, grinders, saws, and pump
Lyft, Houston, Texas, Driver 03/2019 - 10/2019
Drive customers to their destination
Provide high level of customer service and satisfaction
Earned a 4.99/5 rating
Intrepid Robotics, Houston, Texas Robotics Developer Project Manager 06/2014 - 01/2017
Develop and configure automation processes aligned to technical design documents (TDDs).
Monitor and report out key production metrics, seeking to understand when difficulties arise, what barriers to success exist, and why our data-driven goals become impeded.
Ensure compliance for design, coding standards, policies, and procedures.
Luby’s Cafeteria, Inc., Houston, Texas Lead Line Server 10/2011 - 06/2014
Managed daily operations of store serving stations, increasing sales by $75,000+ annually.
Provided floor sales leadership and supervised 5-8 associates.
Managed store closing duties, including restocking items and ensuring compliance for established productivity, quality, and safety metrics.
Gulf Coast Air Conditioning, Inc., Houston, Texas Field Service Technician 10/2006 - 06/2008
Troubleshot, and repaired systems by identifying malfunctions and replacing parts and components.
Assessed customer service needs; repaired and installed appropriate components. Traveled throughout assigned regions to provide prompt service to new and existing customers.
Conducted preventive and corrective maintenance on bearings, pumps, polyphaser motors, shaft alignments and fans; documented all maintenance/repair actions and managed equipment records.
Airko HVAC/R, Houston, Texas Owner, Operator, and Lead Technician 11/1978 - 01/2006
Solely launched and managed successful HVAC/R Corporation, overseeing between 10-14 associates. Completed all purchase orders and customer invoices; fulfilled customer HVAC/R needs; maintained timely correspondence with clients throughout duration of sale and installation.
Directed activities and traffic on the company’s website and social media accounts.
License T A C L A 0 2 0 3 6 9 E
EDUCATION
School of Mathematics and Science, American Intercontinental University
Bachelor of Science in Information Technology,
Focus in System Analysis and Design,
• Graduated Magna Cum Laude, Cumulative GPA: 3.998
• President, International Information Technology Club; 5,000+ members
• Member, Epsilon Pi Tau Information Technology Honor Society
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