Accounting Clerk Customer Service

Kenneth D. Wesley Sr.

***** **** **** *. ***** Phone/FAX: 816-***-****

***********@*****.***

SKILLS SUMMARY

Provide information about products and services, take or enter orders, cancel accounts, or to obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments and actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods. Able to Manage a staff of 100 or more, can build a team of elite individuals, that will be able to perform in all capacities.

Positive and motivation techniques used to maintain great moral,. WORK EXPERIENCE

2016-2019 Gates Bar B Que

Kansas City, Mo. General Manager

Duties for the General Manager included, being responsible for all aspects and capacities of the business. Allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees. 2015-2016 Contractor/ Self Employed, Kansas City, MO Hair Stylist/Barber Clean and sterilize scissors, combs, clippers, and other instruments.

Cut and trim hair according to clients' instructions and/or current hairstyles, using clippers, combs, hand-held blow dryers, and scissors.

Drape and pin protective clothes around customers' shoulders. Question patrons regarding desired services and haircut styles. Clean work stations and sweep floors; order supplies as needed. Shape and trim beards and mustaches, using scissors. 2012-2015 Rockhill Manor

Kansas City, MO Accounting Clerk

Responsible for all residents accounts.

Dropped and pick up money for company bank accounts. Used cash machines on a daily basis. Responsible for day to day resident transactions. Maintained daily functions and transactions involving currency. Recorded and kept a record of all currency transactions. Ensured compliance with accident/loss prevention programs, and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. 2010-2012 The Ameristar Hotel

Kansas City, MO Inspector/Supervisor Supervise and inspect the cleaning of the guest rooms and turndown service, public areas.

Ensure excellent service to guest.

Ensure compliance with accident/loss prevention programs, and SOPs and health/sanitation standards and

regulations to achieve a high level of cleanliness and guest satisfaction. 2007-2009 Community Blood Center

Kansas City, MO Distribution Supervisor

Responsible for taking orders for blood products services and commercially prepared plasma derivatives. Prepared orders for delivery; Performed final product inspection prior to shipment. Assisted with the organization of inventory.

Informed customers by mail or telephone of order information, such as pricing, shipping dates, and any anticipated delays.

Communicated with doctors from hospitals on a daily basis. Accurately selected and processed units requiring product modification. Performed Irradiation processing when required.

2005-2006 Gates Bar B. Que

Kansas City, MO Evening Manager

Resolved customer complaints regarding food service. Trained workers in food preparation, and in service, sanitation and safety procedures. Inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards. Controlled inventory of food, equipment, small wares, and liquor, reported shortages to designated personnel. Performed personal actions, such as hiring and firing staff, consulted with other managers as necessary. 2003-2005 Husch & Eppenberger, LLC, Kansas City, Mo. Distribution Supervisor Communicated with customers, employees, and other individuals to answer questions, explain information, take orders, and address complaints. Compiled, copied and sorted incoming mail.

Completed and mailed bills, contracts, policies, invoices, or checks. Operate office machines, such as copiers, scanners, facsimile machines, voice mail systems and personal computers.

Computed recorded and proofread data.

EDUCATION

2010 Missouri Work Keys CRC Silver Distinction

1999 Penn Valley Community College, Kansas City, MO Associates of Arts

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