Volunteer Coach Service Representative

JERRY C. WILLIAMS

**** ******** **** ***** #*** • Conroe TX, 77304

(Home) 936-***-**** • (Cell) 936-***-**** • ***************@*****.***

SUMMARY:

Dedicated, hard-working professional with over 15 years’ experience in supporting Warehouse operations and Resort facilities. Have extensive knowledge of facilitating shipping, receiving and tracking of inventory. Have strong knowledge of various shipping software programs with experience in both domestic and international shipments. Forklift Operator and Certificated Security Officer, with proven safety record. Proven team leader with “can-do” attitude, focused on completing task in accordance with company guidelines while meeting time deadlines.

EXPERIENCE:

H & R MANUFACTURING-WILLIS TX 2017-2019

Warehouse/CSR/Delivery Driver/ Shipping and Receiving/Forklift.

Producing metal parts such as hard jaws, soft jaws, metal produced parts, dipping parts in coated wax to protect them. Shipped domestic and foreign through global shop by fedex.,ups,,boxed & freight orders..etc

Promoted to Customer Service Representative by President of Company, as a result of direct feedback from customers and outstanding job performance.

Developed strong relationships with customers, supporting new customers as well as keeping exiting customers apprised of promotional events and following up based on order history, which generated increased sales for the company.

Gained extensive knowledge of warehouse safety rules and regulations which resulted in zero accidents during tenure with company.

COLD STORAGE CONSTRUCTION – MONTGOMERY, TX 2013 - 2016

Cooler Construction / Installer

Operated forklift in unloading materials following strict safety guidelines and received inventory tracking shipments which ensured accurate receipt of materials.

Operated Scissor Lift in placing panels in the appropriate position for installation achieving 100% accuracy and perfect safety record.

Utilized drills and impact tool in install panels in accordance with blueprints and architectural designs.

Cut panels to the appropriate measurements utilizing skill saws and other tools, and utilized levels to guarantee panels were secured evenly, which ensured compliance with architectural designs and building standards.

Sealed panels with weather caulking and stripping which ensured security of panels against weather and other elements preventing leakage.

Completed long-haul deliveries of materials out-of-state and travelled statewide for extended periods of time as needed to ensure company projects were completed in accordance with established schedules.

CONTRACT / TEMPORARY SERVICES 2009 - 2013

Provided temporary support services to various companies on an as needed basis, performing tasks as needed to ensure client company’s needs were met in a timely and professional manner.

Delivery / Furniture Assembler – Williams Furniture, Conroe & Huntsville, TX

Utilized extensive care in delivering furniture to customers facilitating their purchases and representing the company in a professional manner.

Assembled furniture for display in the showroom in accordance with manufacturing guidelines.

Assisted Owner by completing small construction jobs on outside business, including running of A/C lines, painting, and digging of utility trenches.

Drivers Helper – Managed Staffing, Dallas, TX

Received merchandise from back dock, loaded and unload trucks, stocked merchandise, controlled medical waste, and delivered medical waste to and from the warehouse.

Founder – JWill Clothing & Apparel

Developed business structure for producing clothing line targeted towards positive values.

Created samples for clothing lines which have been donated to the New Birth Outreach facility to support the organizations’ needs.

Volunteer Coach – North Houston Youth Football League

Educate children in 9-10 age groups on fundamentals of football, serving as a positive role model in creating a sportsman like environment and helping the youths to have an optimistic outlook for future development.

FALCON HEADWEAR - CONROE TX October 2004 - February 2009

Warehouse/CSR/Delivery Driver/ Shipping and Receiving/Forklift

Promoted to Customer Service Representative by President of Company, as a result of direct feedback from customers and outstanding job performance.

Developed strong relationships with customers, supporting new customers as well as keeping exiting customers apprised of promotional events and following up based on order history, which generated increased sales for the company.

Provided heavy customer service, educating customers on products, styles and embroidering available for products supporting customers with their purchases in a timely and professional manner.

Gained extensive knowledge of warehouse safety rules and regulations which resulted in zero accidents during tenure with company.

Served in various roles including shipping and receiving, forklift driver, sorting and labeling, and assisting other co-workers, which ensured tasks were completed in a timely and accurate manner.

Utilized extensive product knowledge of over 150 styles of caps and approximately 20 styles of t-shirts in assisting customers with their orders and building orders in accordance with load tickets which ensured shipment of merchandise in accordance with customers’ orders.

Processed caps, t-shirts, bennies and other company products for shipment in accordance with customers’ orders.

Served as liaison between customers and Overseas Department in coordinating receipt of out-of-stock merchandise for timely fulfillment of back-orders, keeping the customers updated on ETA.

Performed heavy lifting, packaging and sorting of caps, which ensured efficient organization of warehouse facility.

Performed various administrative tasks including typing memos, collection of payments, answering telephone, filing, and faxing.

Assisted other team members with various duties including loading and unloading of trucks and inspection of merchandise against bill of laden ensuring accurate inventory receipt.

Utilized Peachtree Shipping in preparing packages for shipment domestically and internationally.

Served as delivery driver transporting completed orders to local and state customers, ensuring timely receipt of merchandise.

EDUCATION & CERTIFICATES:

Job Corps – McKinney, TX (Focus on Cement Mason; Security)

Security License/Certification – State of Texas

New Waverly High - New Waverly TX

TECHNICAL SKILLS

Computer Skills: Microsoft Office, Excel; Peachtree Shipping

Forklift Operator; Security Officer; Cement Mason

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