Manager Trainee

Olga Rita Thomas

**** ****** *****, *******, **********, 94509

Email: **************@*****.*** - Phone: 785-***-**** Experienced Operations Manager with more than ten years experience. Additional experience in operations and front desk management with several boutique hotels in South America. Experience

CVS Pharmacy, Antioch California - Management Trainee

● Supervise staff, assign, direct and follow up all activities.

● Assist customers with their questions, problems and complaints

● Ensure the completion of all opening and closing procedures

● Ensure that all shelves are stocked and labeled according to planograms Walgreens Boots Alliance Inc., Antioch California - Shift Lead

● Supervise staff on various shift

● Cash count and balance cash registers on a daily basis

● Ensure that all prices are accurate

Walgreens Boots Alliance Inc, Berkeley California - Customer Service Associate

● Provides exceptional service to customers in person and on the telephone

● Empathize with customers and ensure that their wants and needs are met.

● Ensure customers’ satisfaction by creating a customer centric experience Career Strategies, Del Norte California - Clerk/Administrative Assistant

● Provided housing information to potential clients

● Ensure that rental agreements were in keeping with the company’s policies

● Provided tours to prospective customers

Windjammer Hotel, Guyana, South America - Operations Manager

● Increased profit at the end of the first year by 30 percent by developing an audit system

● Contacted customers to follow up on quotations

● Processed orders and answered customers inquiries

● Processed payments to suppliers

Ministry of Amerindian Affairs, Guyana - Administrator

● Maintained regular communication with the Students’ Welfare Office in order to prepare orientation and welcome packages

● Screened and transferred call and prepared school correspondences

● Processed orders and answered inquiries from suppliers

● Contacted suppliers to follow up on orders

● Made payment recommendations to the main office

EDUCATION

April 18 2018 - November 218

Berkeley Adult School, Berkeley, California - Medical Terminology Certificate November 2017 - March 2018

Berkeley Adult School, Berkeley, California - Medical Office Assistant Certificate Berkeley Adult School, Berkeley California - High School Diploma University of Guyana - Certificate in Industrial Relations & Management

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