SERGIO

ORTIZ

adrfk2@r.postjobfree.com

706-***-****

Dalton, GA 30721

Knowledgeable and dedicated service professional with extensive experience in industry for age. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

PROFESSIONAL SUMMARY

Brown Industries - Customer Service Representative Dalton, GA • 02/2018 - 03/2020

WORK HISTORY

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Provided primary customer support to internal and external customers.

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Collected customer feedback and made process changes to exceed customer satisfaction goals.

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Leveraged sales expertise to promote products and capitalized on upsell opportunities.

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Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

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• Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

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Cultivated customer loyalty, promoted repeat customers and improved sales.

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SKILLS

• Complaint resolution

• International sales support

• Report preparation

• Sales expertise

• Order Fulfillment

• Administrative support

• Warehousing functions

• Creative problem solving

• Retail store support

• Stock management

• Good listening skills

Verbal and written

communication

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• Bilingual

• Fluent in English/Spanish

Georgia Northwestern Technical

College

Rome, GA • Expected in 05/2023

High School Diploma

EDUCATION

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