Correctional Officer Customer Service
Resume:
Kirsten Spear
Lafayette, IN *****
*****************@*****.***
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Skills
Prioritizing Situations
Decision Making
Works Well Under Pressure
Problem-Solving Abilities
Experience
February 2021 to Current
Parkview Hospital
Fort Wayne, Indiana (IN)
Public Safety Dispatcher
Input information from every emergency call into system with exceptional detail and accuracy.
Answered 911 emergency and non-emergency phone calls and asked open-ended questions to ascertain type of resources needed.
Dispatched police officers and emergency personnel to calls for service.
Used radio, telephone and computer system to update first responders with new information.
September 2020 to April 2021
Fort Wayne Community Schools - Lincoln Elementary
Fort Wayne, Indiana (IN)
Teacher's Assistant
Assisted teachers with instruction and provided clerical support for diverse needs.
Adapted teaching methods and materials to meet students' varying needs and interests.
Established positive relationships with students, parents, fellow teachers and school administrators.
Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
August 2015 to February 2018
Warriors Warehouse and Redistribution Center, Inc.
Fort Carson, CO
Assistant Director of Operations
Enhanced customer service and satisfaction through policy and procedural changes.
Set up and activated customer accounts.
Upheld quality control policies and procedures to increase customer satisfaction.
Mentored new employees on procedures and policies to maximize team performance.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Raised funds for organization through community outreach initiatives.
Organized volunteer schedules and duties to maximize productivity.
Cultivated relationships and maintained regular communication with nonprofit agencies, schools and social service agencies to solicit community needs.
Called potential donors to generate monetary donations for fundraising events.
August 2009 to July 2012
Cass County 911 Dispatch
Logansport, IN
Dispatcher
Dispatched police officers and emergency personnel to calls for service.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Used radio, telephone and computer system to update first responders with new information.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
October 2007 to August 2009
Cass County Jail
Logansport, IN
Correctional Officer
Detected potential threats and quickly defused conflicts.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
Supervised inmates during day-to-day activities.
Education and Training
Ivy Tech Community College of Indiana
Logansport, IN
Business Administration Some College (No Degree)
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