Customer Service Data Entry
Resume:
Elonda Akers
Poteet, TX *****
*****.******@*****.***
Seeking a part-time/fulltime work at home position. I live alone and I am able to work with no interruptions. Pay $14.00-17.00 an hr.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
MCI Careers - Remote
March 2022 to Present
Handle chat agent cases through Salesforce, by email, Live Chat Messenger and Inbound Phone Calls. I am currently going through training for call cases, theft cases, group purchases, catering etc. I started out handling general customer concerns.
Customer Contract Agent
Mammoth Tech - Remote
March 2021 to March 2022
Handle chat agent cases through Salesforce, by email, Live Chat Messenger and Inbound Phone Calls. I am currently going through training for call cases, theft cases, group purchases, catering etc. I started out handling general customer concerns.
Operations Mgmt.Supervisor
UPS - Pleasanton, TX
June 2014 to July 2021
Answer phones, handle drivers issues on dispatched routes, make sure shuttle going to airport leaves on time with customer pickups, return to shippers, pkgs brought back by drivers, repack, work damages and hazmat pkgs, timecard corrections, set scanners up for Preload shift next day, set diads up for drivers to use next day, make sure all trucks are empty, handle customer counter, 3:00 pm report to regional manager for Kenedy & Pleasanton center, handle customer questions about pkg status, work Saturdays, report on Kenedy and Pleasanton for number of pkgs. Set diads up for Monday, do a center walk to make sure everything is secure, transfer load from Pleasanton Center to San Antonio airport. Do training that is needed during my shift. I have worked the preload/morning shift, Midday shift and local sort shift. Make sure that employees do what is needed during their shift, handle driver breakdowns. Log-In Technician
SPL-Southern Petroleum Laboratories - Pleasanton, TX August 2011 to November 2013
Logged in oil and gas samples (liquid and gas) and then sent to lab for testing. Got samples ready to be transported to our Houston office. Answered phone, completed spreadsheets on a monthly basis, completed and setup the new software system for our clients. Also answered phones handled clients bringing in samples as well as getting their accounts setup in our computer system, along with pricing, test codes and well/station/meter numbers for that client. Made sure the clients had the supplies they needed to pull samples.
I was also trained on how to run GC C6 and C7 sample tests as well as ASTM 4294 and 5002. Handled internal invoices (making sure pricing and coding were correct before sending to document control department.
Customer Advocate
Health Care Service Corp - Wichita Falls, TX
July 2008 to March 2010
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Customer Advocate
Health Care Service Corp - Wichita Falls, TX
July 2008 to March 2010
Take customer service phone calls from the members to explain there benefits, work claims problems and get policy information updated.
Membership Specialist
Kelly Services - Wichita Falls, TX
May 2007 to June 2008
Setup member applications in the system and made sure that all the changes for the members policies were entered correctly and in a timely manner.
Education
Associates in Medical Assistant
Hallmark Institute of Technology - San Antonio, TX March 2006 to May 2007
vocational in Executive Business/Accounting
technical or vocational school
October 1987 to July 1988
High school diploma in General Studies
Somerset High School - Somerset, TX
September 1980 to May 1984
Skills
• I have worked in the secretarial field for approximately 20 yrs. I have extensive experience with computers and their software. Typing 45 wpm, the more typing I do the faster it will be, dictation experience and customer service. (10+ years)
• Excellent ( Read Write Speak) English. (10+ years)
• Standard Driver's License
• Accounts Receivable (3 years)
• Accounts Payable (3 years)
• Accounting (1 year)
• Filing (10+ years)
• Organizational skills (10+ years)
• 10 key calculator (5 years)
• Microsoft Office (10+ years)
• Windows (10+ years)
• Order entry (1 year)
• Oracle (5 years)
• AS400 (5 years)
• Management reporting (5 years)
• Internet Explorer (10+ years)
• Google Docs (10+ years)
• Copier, Scanner, Fax, Credit Card Machines (10+ years)
• Hazmat Damages-Hazmat trained (5 years)
• Logistics (5 years)
• Supervising experience (5 years)
• Smartphone Applications (10+ years)
• Typing 45wpm faster with more exp (10+ years)
• Accounting (1 year)
• Medical Assistant (1 year)
• Phlebotomy (1 year)
• CPR
• UPS Driver-Customer Service (5 years)
• Customer service (10+ years)
• Phone etiquette (10+ years)
• Healthcare Customer Service (4 years)
• Data entry (4 years)
• Invoicing (4 years)
• QuickBooks (1 year)
• Computer literacy
• Typing
• Microsoft Outlook
• Salesforce
• Microsoft Excel
• Microsoft Powerpoint
• English
• Microsoft Word
• Adobe Acrobat
• Records management
• Google Suite
• Customer support
• Live chat
• SharePoint
• AWS
Assessments
Data entry: Attention to detail — Highly Proficient March 2021
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Alpha Beta Kappa 3.54 GPA Honors
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