Service Worker Security Guard

Gift Ikechi Oji

Tel: +1-437-***-****, 819-***-****

Email: *********@*****.***

CAREER HIGHLIGHTS

• Five year experience working with costumer service and shelters in a drop-in centre environment dealing with vulnerable clients from diverse backgrounds

• Experience in working with people facing barriers such as mental health, social isolation, and substance abuse

• Strong crisis intervention and conflict resolution skills stemming from security background/working with Retirement home and helping out, Assist living

• Sensitive to challenges and issues faced by women who had experienced domestic violence, passionate to offer help

• Extensive case management experience in intake evaluations, eligibility assessments and service plan development

• Sound knowledge of relevant regulations and legislation including OW and ODSP Acts, MFIPPA, Shelter Standards, and Ontario Residential Tenancies Act

• Completion of a wide range of Community Service Worker coursework

• Formal training on Shelter Standards, Standard First Aid/CPR, Anti-Racism/Anti-Oppression, Inclusive Shelter Environment LGBTQ2S and Case Management

EMPLOYMENT HISTORY

Chesley Park retirement home London -2020-2021

Salvation army Florence booth House shelter for women-2018-2020 Drop-In Worker/Security Guard, Magnum Protective Services, Toronto, ON 2014 - 2015

• Applied a client-centred approach to work with chronically homeless adults, including those with history of substance use

• Engaged clients into conversation, built rapport and assessed their needs

• Provided services and information on clothing, housing, health care and counselling

• Communicated with clients with empathy using active listening skills to find out their needs and provided help or made appropriate referrals

• Advised case managers and other staff on recurring issues in facility

• Used de-escalation techniques to problem solve situations involving diverse clients, including those with mental health issues

• Prepared and served nutritious food

• Supervised drop-in faculties run by Fred Victor Centre to ensure a safety environment for clients and staff

Security Guard, Nexus Protective Services, Toronto, ON 2011 - 2013

• Provided security services in a variety of residential, commercial, and institutional environments

• Patrolled assigned areas on foot to protect the safety of building inhabitants and prevent from property loss or damage

• Monitored emergency building systems, remained constantly vigilant of irregularities such as fire hazards and maintenance issues

• Carried out administrative tasks including preparation of routine standardized reports and providing supervisors with consistent updates

EDUCATION/Training /CERTIFICATIONS

Diploma in Nursing and patient care revised (Alison) 2018 Crisis Prevent Certificate

2016-2017

Case Management

Documentation Skills

Standard First Aid/CPR

Shelter Standards

Anti-Racism/Anti-Oppression

Inclusive Shelter Environment LGBTQ2S

Diffusing Hostility

Trans Inclusion

Toronto Hostel Training Centre, Toronto ON

Addiction Community Service Worker Courses 2013 - 2014 CDI College, Toronto ON

Courses included: Crisis Prevention; Alcohol and Drug Treatment; Pharmacology; Health Promotion

Introduction to Applied Behavior Analysis (ABA)

Behaviorprise Consulting Inc., Toronto, ON

Health and Safety Training Program 2014

Magnum Protective Services, Toronto, ON

Certifications include: WHMIS; GHS; Fire Watch; Fall Prevention & Site Safety Security Guard License 2010

Ontario Ministry of Community Safety and Correctional Services

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