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Service Worker Security Guard

Gatineau, QC, Canada
June 16, 2022

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Gift Ikechi Oji

Tel: +1-437-***-****, 819-***-****



• Five year experience working with costumer service and shelters in a drop-in centre environment dealing with vulnerable clients from diverse backgrounds

• Experience in working with people facing barriers such as mental health, social isolation, and substance abuse

• Strong crisis intervention and conflict resolution skills stemming from security background/working with Retirement home and helping out, Assist living

• Sensitive to challenges and issues faced by women who had experienced domestic violence, passionate to offer help

• Extensive case management experience in intake evaluations, eligibility assessments and service plan development

• Sound knowledge of relevant regulations and legislation including OW and ODSP Acts, MFIPPA, Shelter Standards, and Ontario Residential Tenancies Act

• Completion of a wide range of Community Service Worker coursework

• Formal training on Shelter Standards, Standard First Aid/CPR, Anti-Racism/Anti-Oppression, Inclusive Shelter Environment LGBTQ2S and Case Management


Chesley Park retirement home London -2020-2021

Salvation army Florence booth House shelter for women-2018-2020 Drop-In Worker/Security Guard, Magnum Protective Services, Toronto, ON 2014 - 2015

• Applied a client-centred approach to work with chronically homeless adults, including those with history of substance use

• Engaged clients into conversation, built rapport and assessed their needs

• Provided services and information on clothing, housing, health care and counselling

• Communicated with clients with empathy using active listening skills to find out their needs and provided help or made appropriate referrals

• Advised case managers and other staff on recurring issues in facility

• Used de-escalation techniques to problem solve situations involving diverse clients, including those with mental health issues

• Prepared and served nutritious food

• Supervised drop-in faculties run by Fred Victor Centre to ensure a safety environment for clients and staff

Security Guard, Nexus Protective Services, Toronto, ON 2011 - 2013

• Provided security services in a variety of residential, commercial, and institutional environments

• Patrolled assigned areas on foot to protect the safety of building inhabitants and prevent from property loss or damage

• Monitored emergency building systems, remained constantly vigilant of irregularities such as fire hazards and maintenance issues

• Carried out administrative tasks including preparation of routine standardized reports and providing supervisors with consistent updates


Diploma in Nursing and patient care revised (Alison) 2018 Crisis Prevent Certificate


Case Management

Documentation Skills

Standard First Aid/CPR

Shelter Standards


Inclusive Shelter Environment LGBTQ2S

Diffusing Hostility

Trans Inclusion

Toronto Hostel Training Centre, Toronto ON

Addiction Community Service Worker Courses 2013 - 2014 CDI College, Toronto ON

Courses included: Crisis Prevention; Alcohol and Drug Treatment; Pharmacology; Health Promotion

Introduction to Applied Behavior Analysis (ABA)

Behaviorprise Consulting Inc., Toronto, ON

Health and Safety Training Program 2014

Magnum Protective Services, Toronto, ON

Certifications include: WHMIS; GHS; Fire Watch; Fall Prevention & Site Safety Security Guard License 2010

Ontario Ministry of Community Safety and Correctional Services

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