Customer Service Concession Stand
Resume:
SUMMER G. NELSON
Cranston, Rhode Island 02920
Cell: 401-***-****
E-Mail: ***************@*****.***
OBJECTIVE: To obtain a position that I really enjoy and work with others in a fulfilling environment.
Background: Born in Pensacola Florida but lived in Rhode Island for the majority of
my life, came from a big Italian family with lots of siblings. Babysat family and friends
from the age of 10, great with children and animals. Extremely patient, a great listener,
very understanding and down to earth. I am very artistic and passionate about creating
and learning new things. Open to new opportunities and eager to meet new people.
EDUCATION:
Cranston High School West
80 Metropolitan Avenue
Cranston, Rhode Island 02920
Alternative Education Program (AEP)
4 Sharpe Drive
Cranston, Rhode Island 02920
Graduation Date: 06/2018
WORK EXPERIENCE:
Campanella’s Restaurant (seasonal) 06/2017 to 09/2017
Busser/Prep Line Cook
●Provided customer service
●Prepared the food
●Multi-tasked, organized and worked hands-on
●Restock products
●Sanitizing and deep cleaning
●Worked with team members to get orders out in a timely manner
Showcase Cinema 03/2018 to 03/2019
Concession Stand
●Provided customer service
●Handled money at the register
●Upselled popular items and combos on sale
●Prepared the popcorn
●Multi-tasked and worked hands on to restock while helping customers
●Organized behind the stand
●Cleaned and swept throughout shift
●Made pretzels from scratch and cooked other hots foods in the back kitchen
Whole Foods Mart 04/10/19, current
Retail/customer service
●Keeping count of inventory
●taking temperatures multiple times throughout shift
●Helping customers and making sure they have everything they need
●Checking for losses daily
●Restocking all products
●Packing and pricing products
●Cleaning and organizing
●Made sure orders came in successfully
●Multitasking helping customers and doing closing tasks
●Cake decorating and writing
●Baking breads, cookies and pastries
●Checking for sales changeovers
●Training new team members
●Deep cleaning when store is slow
Coffee bar 05/20
●Rang customers items and took coffee orders
●Made hot and cold drinks
●Cleaned regularly
●Took temperatures and replaced the self serve items hourly
●Practiced making new drinks for team members
Cake decorating 10/21
●Learned to make icings and fillings for cakes
●Multitasked to set up work station while icing and filling is being prepared
●Built and iced cakes
●Filled and decorated mini pastries
●Labeled bakery items with correct dates and made sure losses were checked daily
●Checked sanitation and fruit wash for correct temperatures
●Filled the cake case throughout shift as the cakes were made and whenever food was low
●Took custom orders over the phone and in person
●Made custom orders of cakes for customers
●Came up with my own designs and cake toppings for cake display
●Made sure dates were correct on products and properly stored (FIFO)
●Cleaned after every task to eliminate cross contamination
COMMUNITY SERVICE:
Volunteered at the Kent Nursing Home, Warwick RI
Donated to Pennies for Patients, Cranston RI
Participated in the Thanksgiving Food Drive, Cranston RI
Tim Burril MMA classes, Providence RI
SPECIAL SKILLS:
●Experience serving and speaking to customers
●Experience working in the Fast Food Industry
●Multi-tasking, organizing and working hands-on prepping food
●Fast learner
●Friendly and works well with others
●Takes initiative to help out and fix problems
●Jumps on tasks to get things done efficiently
●Proficient using Microsoft Word, Excel and PowerPoint
●Patient when training others and helping new members
●Kind and caring
●Open to constructive critiques
●Thrives in face paced environments
ACHIEVEMENTS:
●Certified in Sanitation and Food Safety
●Received a certificate for Perfect Attendance in high school
●TIPS certified
●Started my own cake business on the side
REFERENCES:
Ms. Martha Sylvestre, Culinary Teacher
Cranston High School West
80 Metropolitan Avenue
Cranston, Rhode Island 02920
Ms. Marilyn Coppola, World of Work Teacher
Alternative Education Program (AEP)
4 Sharpe Drive
Cranston, Rhode Island 02920
School: 401-***-****
Cell: 401-***-****
Contact this candidate