Customer Service Assistant Manager
Resume:
Felicia Hall
Patient-centered and energetic Certified Nursing Assistant with 7 years of experience in long-term health care facilities and nursing homes providing high-quality patient care. Lithonia, GA 30058
*************@*****.***
I am a passionate multi-tasker dedicated to supporting team objectives necessary to facilitate top- quality care. Im also a kind-hearted professional with the skill-set needed to approach each day with intention and an organizational plan. Giving each residents or clients the respect and dignity they need. By providing them with the best care possible daily. Authorized to work in the US for any employer
Work Experience
Caregiver
PRIMECARE HOME CARE SERVICES - Atlanta, GA
August 2018 to May 2019
A Caregiver taking care the elderly and disabled and sick. Going beyond and above my job duties to give my help and ability to do my job and others job without complaints. Also I will continue to bring new ideas that will improve cutting- edge health services to each client or resident. Improving the growth of the company’s success.
Caregiver
Medciphers - Atlanta, GA
November 2018 to April 2019
A Caregiver taking care of the elderly and disabled and sick. Going above and beyond my call of duties bring new ideas to help to grow and prosper.
PrimeCare Home CareHome Health Aide
Milledgeville, GA
September 2011 to May 2012
Responsibilities
Cook, clean, bathe them, take walks with them i run errands, i also comb their hair and make beds, i gave them care they need every client had different situation. Accomplishments
I got better at my job. My clients were crazy about me, so were my employer.It made me wonna continue working with the ederly and disable.
Skills Used
Bathe, lift, change daiper, comb hair, cook, clean, walk, errands. Assistant Manager/Cook/Cashier
CENTRAL PARK - Sparta, GA
April 2008 to December 2008
Made sure that all job duties were being performed. According to guidelines put in place so the business would run smoothly on day to day operations. I did inventory, stock, cashier, cook, clean, business calls, customer service to all consumers, all orders was done in a timely matter. I opened and closed the business after each shift.
Manager/Cashier/Cook
MJ’S Chateau - Sparta, GA
April 2006 to April 2008
Made sure that all job duties were being performed. According to guidelines put in place so the business would run smoothly on day to day operations. I did inventory, stock, cashier, cook, clean, business calls, customer service to all consumers, all orders was done in a timely matter. I opened and closed the business after each shift.
Backup Cook/ Cashier/Dishwasher/Inventory
Huddle House - Milledgeville, GA
March 2003 to April 2004
I did inventory, stock, cashier, cook, clean, dishwasher, business calls, customer service to all consumers, all orders was done in a timely matter.
CNA
Green Acre Nursing Home - Milledgeville, GA
June 2000 to December 2002
Responsibilities
Bathe, change daipers and pads, bed linen, change clothe, feed them.etc... Accomplishments
Doing my job was my impact i love what i do.Taking care of others that not able to take care of themselves Skills Used
Bathe, beds, change linen, daipers, clean, feed them, etc... Education
Bachelor of Business Administration HSA in Health Services Administration Strayer University-Georgia - Atlanta, GA
April 2022 to May 2022
Business Bachelor's degree in Health Services Administration Strayer University-Georgia - Lithonia, GA
August 2015 to May 2019
Diploma in Cosmetology
Central Georgia Tech - Milledgeville, GA
2009 to 2011
Certification Cna in healthcare
Home Excel - Sparta, GA
2000 to 2001
Skills
• Caregiving (7 years)
• Computer skills (7 years)
• Alzheimer's care (6 years)
• Dementia care (2 years)
• Laundry (10+ years)
• Microsoft Word (7 years)
• English
• Home care (7 years)
• EMR systems
• Medical scheduling
• CPR
• Customer service
• Vital signs
• Cooking
• Meal preparation
• Cashiering
• Assistant manager experience
• Cleaning
• Food preparation
• Patient care
• Microsoft Excel
• Senior care
Assessments
Work style: Reliability — Highly Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Customer service fit — Proficient
October 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Written communication — Familiar
October 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Sales skills — Familiar
October 2021
Influencing and negotiating with customers
Full results: Familiar
Medical receptionist skills — Familiar
October 2021
Managing physician schedules and maintaining accurate patient records Full results: Familiar
Home health aide skills — Proficient
March 2022
Providing care to patients in a home setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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