Customer Service Pharmacy Technician
Resume:
Bachelor Of Business
Administration:
General Business
University Of Michigan -
Dearborn
Dearborn, MI
Associate In Business Degree:
Henry Ford College
Dearborn, MI
English:
Full Professional
Arabic:
Native/ Bilingual
French:
Limited
******@*********.***
Dearborn, MI 48126
Skills
• Customer Service
• Performance Management
• Complex Problem Solving
• Decision Making
• Coaching and Mentoring
• Motivational Leadership
Education And Training
Languages
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Detroit Medical Consultants - Medical Office Administrator Detroit, MI
02/2019 - 04/2022
Speedy Transportation Services LLC - Office Manager Dearborn, MI
01/2017 - 02/2019
Advanced Pharmacy Services - Pharmacy Technician
Oak Park, MI
06/2009 - 12/2013
Maya Bazzi
Summary
Experience
Provided exceptional patient experience through friendly and compassionate communications.
•
Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
•
Coordinated communications between patients, physicians and hospital personnel.
•
• Communicated with patients regarding payments on outstanding accounts. Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
•
Kept track of driver hours and miles to achieve maximum productivity in given hours.
•
• Tracked driver behavior, timekeeping and attendance. Reviewed shipping and receiving notices, production schedules and orders to determine work sequences and material shipping volumes, destinations, dates and types.
•
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
•
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
•
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
•
Contact this candidate