Sherise M. Zynel

*** ******** **

Elgin, Il *****

224-***-****

adrf7a@r.postjobfree.com

Education: DevOps 100 Implementation Boot Camp ICP-FDO 8-27-29-2018

****-**** *** ***** ***** Belt (Certification in process), 9314- Project Management Professional Certification (Certification in process), AG09- Certified Scrum Master (CSM) Workshop, JIRA- Jira for Agile Management, Fundamentals of SDLC

Dell Certifications: 3211, 3228, 3231, 3234, 3236, 3237, 3240, 3241

Previous Education: C.D.E. Hazleton, PA 1999

Help Desk Certificate, A+, Networking, Microsoft Office Suite, Microsoft Operation Systems, Microsoft Server, Windows 7 Imaging, Dell hardware replacement and configuration. Software installation, upgrades, and Client Training.

Experience

10/2019 to 10/2020 Pomeroy/Getronics Schaumburg, IL

Desktop Services Specialist / Account Managing Services/ Asset Manager

In this position, I supported the onsite employees of Zurich Insurance, in person, deskside and remotely for both onsite employees and remote employees. I resolved their computer and application issues. I repaired, replaced, upgraded, installed/uninstalled parts and operating systems, maintained both the physical and Excel inventory of the IT Assets. I scheduled the installation and over saw the setup of assets for newly hired employees including their initial pc training. I managed the physical and Excel inventory and the refreshing of used assets from former employees. I also maintained the units that had to be held in legal holds. I scheduled the return of all assets nationwide to our office for inventory management. Once the position onsite became an at home position due to Covid 19, I then handled the updating/clarifying and closing of Field Technician Service Requests and the update and verification of all parts ordered and received for these service calls.

3/2018 to 9/2018 The Law Office of Randy K Johnson West Dundee, IL

IT Project Management Professional Contract

Revamped Office Planned and Executed Purchase and Installation of new Office Equipment, Customized PC’s, Printers, and Applications.

5/2017 to 3/2018 Unisys Schaumburg, Il

Field Service Technician Level 4 Contract

Dell Certified Field Technician- In this job, I drive most of the northern Illinois Suburbs as well as Chicago replacing parts and repairing systems. I work specifically on the hardware end of Dell products. From laptops to work stations and everything in between. I do both residential and corporate systems. Managed and completed small projects on an everyday basis.

1/2017 to 4/2017 Siemens Hoffman Estates, IL

Configuration Technician Contract

Configuring Computers for Molecular Imaging, MRI and Angiography including Axis Systems, adding components (GRA Cards, Back Up Drives), updating Bios, testing graphics, bios tests, cabling chassis both single plane and biplane. I implemented proprietary software, managed high level documentation used for the tracking of every step of the build from chassis to finish testing.

I used SAP as part of my job and certified on all aspects of the company accreditations. I followed schematics and technical documentation in this job daily. Managed projects to completion.

8/2016 to 12/2016 Zones Carol Stream, IL

Integration Technician Contract

Special Projects configuration, upgrades, preparation, restoration, imaging, custom user configuration,

Desktops, Thin Clients, Laptops, iPad, iPod, Surfaces, Printers, work stations, memory install, upgraded components, custom documentation, custom labeling, asset tagging, asset tagging in bios. Windows 7 and 10 configurations. Managing and tracking units/orders using proprietary software, excel spreadsheets, running scripts for tracking and documentation, adding units to their proper domains. Managed multiple projects in a face paced environment.

4/2016 to 8/2016 Insight Enterprises, Inc. Hanover Park IL

Services Technician Contract

Advanced Integration Lab in a large company, I imaged/reimaged laptops/work stations/ desktops/ surfaces/ servers for customers on a broad scale using Windows 7/ Windows 10. I assisted in the configuration of Cisco and HP servers/ routers/ switches/ hubs. I added components and removed components within thin client desktops/laptops/ work stations/servers. I diagnosed, and trouble shot OS/ Hardware and Software Issues. I asset tagged, created labeling, handled the material unpacking and packing of client orders. I used SAP daily as an asset management and asset tracking tool. I managed small projects within my department daily.

11/2015 to 1/2016 Business IT Source Vernon Hills, IL Integration Technician Contract

In this small business, I worked in the Configuration Lab assisting with the configuration of Lenovo, Dell, HP, and other computers (laptop/desktop/workstations/Tablets/MCC5A hand scanners) I installed serial cards, i/o cards/ memory/wireless cards/hard drives, changed bios settings, encryption, power and security settings. I applied custom images/Windows 7 and 10 through USB/NetShare/Ghost/SATA drives. I applied asset tags and computer names both physically and, in the bios, while keeping track through Excel spreadsheets.

8/2015 to 10/2015 Follett Corporation McHenry, IL

Technical Support Analyst Contract

Call Center Customer and Technical Support for Library Software. My daily duties are to solve customer software and occasionally hardware issues. To provide the ultimate in complete customer service, from the first hello, to the final resolution. Walking customers through their call from the installation of our product to hardware/software/browser/ SQL Server issues. Answering all manner of product use questions and helping them to use the features and benefit of our products. Escalating tickets when it is required and following up for resolution.

2014-2015 American RFID Solutions Arlington Heights, IL

Office Manager

My responsibilities in this company were to keep track of asset management, employee off site schedules, outsourced product completion and scheduled installations of RFID units for a wide array of uses from Out of State EZ passes to RFID tags used in manufacturing, retail, and interstate use. I wrote project analyses for clients. I was responsible for all aspects of Office Management and the production, retail/wholesale end of the business for the US, Canada, India.

2014-2014 Choice Cabinet Chicago, LLC Glendale Heights, IL

Office Manager

In this small business, I was responsible for most aspects of the office. My daily responsibilities included; Managing Office Staff, Payroll, Client Install and Delivery Schedules, Warranty Issues, Accounting, Accounts Payable and Receivable, Inventory, Sales Orders, Invoices, using Quick Books and, Customer Service. I managed all of the projects for this company.

2011-2012 Network Solutions Drums, PA

Email Support Specialist

Email Technical Support for Customer Email Issues, Sales and Upselling Current Products. I assisted customers with their email issues and followed up with client/issue tracking and resolution. I did client education for their software issues. Inbound Call Center answering 200+ incoming calls per day.

2010-2011 Eagle Rock Resort and Spa Humboldt, PA

Professional Massage Therapist

Client Services, Massage Modalities, Client Scheduling, Inside Sales of Spa Products and Services, Inventory and Ordering as a fully trained Professional Massage Therapist

2008-2010 Tri-County Business Machines, Inc. Hazleton, PA

Customer Service Manager

While employed at this small business I was responsible for Customer Service, Inside Sales, Technical Consulting, Educating clients in the ways to use their new business equipment and software, Accounts Payable, Receivable, Monthly Statements, Scheduling, Payroll, Customer Support, and Team-Building. I not only did this as part of my job within the company, but I updated and upgraded the systems, software, and POS for Tri-County. I managed the in-house company and customer projects for this company.

References Available Upon Request

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