Customer Service Representative

Edith Lynn Poe

***** ********** **

Grand Island, FL 32735

Mobile: 301-***-****

Email: **********@*******.***

WORK EXPERIENCE:

J P Morgan Chase 2/1994 Present

Lake Mary, FL US Hours per week: 40

Quality Auditor:

Audit processes and quality monitoring over Banruptcy Dept, Review customer files to assure proper handling of Accounts

Bankruptcy File Processor: Processes bankruptcy files, POC-process of claims, Daily Reports for bankruptcy, Contacted attorneys to confirm retention, sort and distribute interoffice mail.

Customer Service Representative: Taking calls from customers, process and correcting information to credit bureaus

Collections: contacted card members, worked with customers to arrange payments on delinquent accounts.

Recovery Dept: Contacted agencies, contacted credit bureaus to correct information. Filled in as Team Manager when needed, included reviewing statistics, quality and monitoring calls, handled individual and commercial accounts. Supervisor's Name: Larenze Young

Champion Office Products 5/1989 2/1993

Gaithersburg, Md US Hours per week: 40

Office Manager

Supervised inventory management, shipping and receiving Dept. Placed orders with outside vendors, verified orders and tracked shipments in and out. Billed accounts, accounts receivable and payable. Handled customer issues, hired and interviewed employees Supervisor's Name: Mitchell Reisberg

EDUCATION:

Duvall High School Lanham, Md. US

High School Diploma 6/1985 Major: general studies

JOB RELATED TRAINING Customer Service Etiquette, Microsoft Excel, Human Resources required training.

LANGUAGES

English

Spoken: Advanced

Written: Advanced

Read: Advanced

ADDITIONAL INFORMATION I have been awarded VIP, given each month for outstanding performance, numerous times. Awarded “Star Award” for leadership abilities.

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