Service Representative Customer

LeAnn C. Pless

**** ****** **** – Lenoir, NC ****5 – 828-***-**** – **********@*****.***

Objective:

Pursuing a position that will allow me to utilize the skills and experience I have acquired, while offering the opportunity for growth and development within the organization.

Experience:

Receptionist, H&R Block Hudson, NC

Feb. 2022 – April 18,2022.

Greet Clients.

Answer and direct phone calls.

Process cash and credit card payments.

Schedule appointments for tax returns.

Data entry, Faxing, Filing and sorting mail.

Cashier, Walmart Neighborhood Market, Morganton, NC

May 2020 – Feb. 2022

Show and assist customers in dispensing gasoline.

Record purchases in register.

Monitor gas dispensers and collect money for gas, oil and cigarettes.

Stocking shelves and maintaining station organization.

Cashier, Dollar Tree, Lenoir, NC

June 2018 – May 2020

Greet Customers

Run cash register quickly and efficiently

Tax Associate & Receptionist, H&R Block Hudson, NC

Dec. 2017 –April. 2020

Greet Clients.

Prepare & Process Taxes.

Answer and direct phone calls.

Process cash and credit card payments.

Schedule appointments for tax returns.

Cashier, Food Lion, Morganton, NC

April 2018 – January 31, 2019.

Runs cash register quickly and efficiently.

Knowledge of store services & location of merchandise

Makes eye contact, smiles, greets and offers help to the customer.

Cashier / Verifications Office, Unifour Financial Services, Hickory, NC

Dec. 2012 - July 2017

•Process cash and credit card payments.

•Maintain good relations with internal as well as external customers.

•Enter car titles as received.

•Open and close cash registers.

•Balancing cash drawer and making deposits.

•Verify customers information on new applications

Supervisor, Burke Outlets, Granite Falls, NC

Aug. 2012 - Dec 2012

•Assist customer with merchandise.

•Process freight and maintain Department

•Responsible for closing and opening procedures.

•Help cashiers.

•Maintain records-daily sales report and cash deposits.

Sales Associate, Lane Bryant, Hickory, NC

Nov. 2005 – Aug. 2012

•Asist customers in selecting merchandise

•Process sales, credit card payments and return of merchandise.

Customer Service Representative, Convergys, Hickory, NC

Feb. 2009 – Aug. 2010

•Interface with customers via inbound calls.

•Listen attentively to customers’ needs and concerns.

•Make changes to customer cell phone accounts.

•Help customers upgrade phones.

•Meet customers’ needs through first contact resolution.

Customer Service Representative, Catawba Valley Insurance, Hickory, NC

Oct. 2002 – Jan. 2009

•Initiate policies and quotes with GMAC, Progressive, Foremost, and Erie.

•Process changes as needed and maintain customer status.

•Responsible for accounts receivable.

•Maintain good relations with internal as well as external customers.

•Responsible for closing procedures.

Customer Service Representative, Tri-County Insurance, Hickory, NC

July 2002 – Oct. 2002

•Initiate policies and quotes with GMAC, Peerless, and Foremost.

•Process changes as needed and maintain customer status.

•Responsible for accounts receivable.

•Maintain good relations with internal as well as external customers.

Cashier, Head Cashier and Bookkeeping, The Home Depot, Hickory, NC

Feb. 1996 – Aug. 2002

Cashier:

•Process sales promptly and accurately.

•Assist customers in locating merchandise.

•Ensure cashier till was correctly balanced.

Head Cashier:

•Trained and supervised 12 cashiers and 6 customer service representatives.

•Completed schedule each week allowing for employee vacations, etc.

•Responsible and held keys for cash drawer of approximately $2,000 at all times.

•Key holder for authorization codes, large checks, and returns

Bookkeeping:

•Maintained opening and closing duties for secured vault.

•Balance approximately 15 register tills daily.

•Processed deposits and refund

Education:

Licensed Property and Casualty Insurance, Charlotte, NC

Aug.2002 - Jan. 2012

Ophthalmic Medical Assistant Program, Caldwell Community College

June 2002

Pharmacy Technical Certification Class, Catawba Valley Community College

Sept. 2000

Associate in applied Science – Accounting, Caldwell Community College

Aug. 1993

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