Customer Service Agent
Resume:
Cecilia Gardea
El Paso Tx *9915
******.*******@*****.***
Career Objective
To find an opportunity with a company that will allow me to utilize my ability and to acquire a challenging and rewarding position.
Jan 01, 1999 - February 11 2019
Crawford Tax Services
Receptionist
Customer service; Filing; Answering telephone; Money handling, Cashiering.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Hear and resolve complaints from customers and public.
Keep a current record of staff members' whereabouts and availability.
Operate telephone switchboard to answer, screen and forward calls, providing information,
taking messages and scheduling appointments.
July 01, 2014
Sun Metro Lift
5081 Fred Wilson
El Paso Tx 79906
DM Dickason
4900 North Mesa
El Paso Tx 79912
Sep 06, 2008 - Dec 04, 2008
Fred Loya Insurance
Customer Service
Customer service, Providing quotes, billing and selling automotive insurance.
Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
Aug 01, 2007 - Jan 15, 2008
Affina
Bilingual Customer Service
Customer service for major telephone company,setting up service for dsl,internet and telephone service,transferring calls to appropriate departments.up selling products.
Check to ensure that appropriate changes were made to resolve customers' problems.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
Confer with customers by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
Dec 01, 1989 - Apr 15, 1998
H&R Block
Tax Preparer
Customer service,attending to clients,preparing individual federal income tax forms, and filing.
Calculate form preparation fees according to return complexity and processing time required.
Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
Education
El Paso Community College - El Paso, Texas
Education Level: High School Diploma/GED
Major: General Studies
Graduated: Yes
Language Skills
English - Excellent ( Read Write Speak)
Spanish - Excellent ( Read Write Speak)
Transportation arranged
References
Sarah Sue Crawford
Employer 915-***-****
Crawford Tax Service
Sylvia Romo
employer
El Paso Legal Aide
(915) 915-***-****
Contact this candidate